Managed Services
We’ll help you to manage your performance messaging and improve your communication decision-making through analysis of your pipeline and customer data.
Our expert team is here to help, and works alongside businesses with different levels of readiness to deliver successful solutions faster, more easily and more cost-effectively than internal teams can often do.
We have bespoke solutions for
How we can help you…
BUSINESS CONSULTANCY
Communications Strategy
Esendex helps businesses like yours to communicate brilliantly with customers or staff – and we know a good communications strategy when we see one.
We’ll work alongside you to understand your goals and create a plan that meets your customers’ or employees’ preferences, using the most effective channels, from SMS to email, RCS, WhatsApp or Voice.
PROFESSIONAL SERVICES
Custom Software Solutions
Esendex has a number of out-of-the-box solutions but you can also opt to work with our Professional Services team to design a solution that’s tailored to suit you.
Whether you’re using SMS with intelligent workflows that adapt to customer behaviour, or you want to design a multichannel solution with chatbots and agents working together, we can help.
DIGITAL TRANSFORMATION
Legacy Software Support
One challenge blocking many digital transformation projects is the need for new systems to work with older operating, hardware and network platforms. At Esendex, we don’t require that you rip out or rebuild and can help you to integrate smoothly so you’re up and running in no time.
IMPLEMENTATION
Rapid Delivery
For Esendex, customisation is not the preserve of larger organisations; we work with businesses of all sizes on complex and simple automations – and we work quickly. If you need to adapt quickly to stay on top of your communication game, we can help.
AUTOMATE COMMUNICATIONS
Automations
Need to automate the bulk send of templated message(s) to customers from a fixed file? Our expert Managed Services team can help by creating bespoke communication workflows and auto-replies, based on both simple and complex rule-based triggers.
Why choose Esendex?
Convenience
Use the mobile channels your customers prefer and reduce the amount of friction and channel switching your customers need to make during their interactions with you.
Rapid ROI
By utilising a digital approach cost savings can be quickly achieved.
Track your success
Easily identify areas for improvement, with detailed communication campaign reporting delivered in the format of your choice.
Higher read rates
We record which communication channels customers respond to, and can make it your primary channel, ensuring more messages are read.
Action-triggered messages
Your communications can be triggered by customer actions, e.g. a new customer; no purchases in >2 months; late making a payment etc.
Increased message context
By clearly identifying yourself and personalising communications based on previous customer behaviour, you build trust and increase the likelihood of a response and a conversion.
Customer stories
Debt collection within the utility sector
We worked with leading utility provider npower to provide a communication strategy that was intelligent, mobile-first, and facilitated self-serve. We focused on making the process convenient for customers and on reducing cost to serve.
Our solution included SMS, Email, Outbound Voice and a bespoke Mobile Journey. We integrated a bespoke decision engine which determined the best communication channel based on contact details, amount owed, and reason for leaving. If the first communication received no response, the engine selected an alternative channel and re-attempted contact.
The new intelligent multichannel strategy yielded immediate dividends.
Compared with only 4% of customers making a payment using their previous workflow, power now enjoys a boosted rate of 19% with 82% of customers paying in full.
Overdue council tax collection
Esendex has worked with a range of councils to develop more innovative and engaging approaches to council tax collection.
With data supplied by the council, Esendex sends an initial SMS to the overdue account holder notifying them of what they owe. Within that same SMS is a link to an automated phoneline and a Mobile Journey – payment can be taken from either channel.To make a payment, residents simply need their account number. If they don’t have it to hand, they can text in their postcode to receive a text or email confirming their details, allowing them to proceed to the payment stage.
The cost to recover outstanding debt has been significantly reduced, and the added convenience of paying through a mobile device has increased the percentage of payments being made.
Discover more content
Blog
SMS vs WhatsApp: Which is better?
WhatsApp Business Platform and SMS are the world’s biggest messaging channels. How do the two compare?
Research report
The cost of frustrated customers
Customer service expectations are at an all-time high and providing a great customer experience 24/7 is a challenge, but the cost of not getting it right can mean your brand and business suffers.
Essential guide
The power of SMS marketing
SMS is a popular addition to a marketer’s toolkit. But what does it take to successfully launch an SMS marketing campaign? Here’s everything you need to know and the power of this channel.