Collecting debt & managing healthcare

While we know that a digital-first approach is becoming a must-have – consumers continue to call for compassion and empathy from brands – particularly when it comes to sharing and managing sensitive information.

The importance of the human touch

At a time when more people than ever need to navigate financial challenges, context-aware messaging, flexibility, and smart technology lets consumers manage debt on their own terms.

And when it comes to healthcare, empathy is not just a ‘nice to have’ as it has a direct correlation with positive health outcomes and patient satisfaction.

About the research

In our recent survey, we asked 5,000 consumers from Australia, Belgium, France, Germany, Italy, The Netherlands, Spain, the UK and the USA, about how and why they contact businesses and what channels they prefer to use.

Our global research highlights:

  • Consumers prefer to receive official paperwork electronically rather than via letter post
  • Patients and debtors are looking for opportunities to sort and manage their own affairs
  • How AI can be used to support empathetic customer care while saving valuable resource time 

If you’d like to find out more about using technology as an enabler for secure financial journeys or consistent patient experiences across platforms, download your copy to discover more.

Access the Research

“At Esendex, we support customers to deliver an omnichannel communication strategy which includes channels such as the WhatsApp Business Platform, SMS, RCS and many more.”

Learn more about how our platform can help you create an omnichannel comms strategy.