Our cookie policy
Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Website.
Cookies make it easier for you to log on to and use the Website during future visits. They also allow us to monitor Website traffic and to personalise the content of the Website for you. You may set up your computer to reject cookies by although, in that case, you may not be able to use certain features on our Website.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
It is important to note, that whilst we offer the ability to turn off cookies, doing so may result in our website ceasing to function properly, or at all.
List of Cookies by Service or Function
Essential/Strictly Necessary Cookies
Essential Cookies are set to operate our website and/or provide our services, we do not need consent to set this type of cookie as they are classed as exempt under the “strictly necessary” exemption of the e-Privacy Directive. We have listed the Essential Cookies we use in the table below
| Cookie Name | Purpose | Provider | Duration |
| commifySiftSessionid | This cookie is used to help assess the risk of a user to our business based on several identifiers. Sift helps protect our business from bad actors. | Sift | Session |
| Commify-cookie-approval | This cookie is used to record your cookie choices when you first use our website | Commify | 1 year |
| esendex_trial_id | This cookie is necessary to guide users through the Esendex trial signup process | Commify | Session |
| commify_transient_id | This cookie is necessary for maintaining operation of our website by checking a user’s details to determine if they have visited the website before. | Commify | 1 month |
| wordpress_google_apps_login | This cookie is necessary to allow our staff to login to the website to maintain the website and upload content. | WordPress | Session |
Analytical/Performance Cookies
Analytical/Performance cookies allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.
| Cookie Name | Purpose | Provider | Duration |
| _gid | The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymousform | 1 day | |
| _ga | This cookie is a Google Analytics persistentcookie which is used to distinguish uniqueusers. | 2 years | |
| _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services | 13 months | |
| _hjIncludedInPageviewSample | Cookie is set to determine if a user is included in the data sampling defined by your site’s daily session limit. | Hotjar | 30 minutes |
| _hjSession_{site_id} | This cookie holds current session data.Ensures subsequent requests in the session window are attributed to the same session. | Hotjar | 30 minutes |
| _hjIncludedInSessionSample | Cookie is set to determine if a user is included in the data sampling defined by our site’s daily session limit. | Hotjar | 30 minutes |
| _hjAbsoluteSessionInProgress | This cookie is used to detect the first pageview session of a user. | Hotjar | 30 minutes |
| _hssrc | this cookie is also set to determine if the visitor has restarted their browser | HubSpot | Session |
| _hjSessionUser{site_id} | Ensures data from subsequent visits to the same site are attributed to the same user ID. | Hotjar | 1 year |
| hubspotuk | This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. | HubSpot | 13 months |
| _gat_UA-<property-id> | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing | 2 years | |
| _hjFirstSeen | Identifies a new user’s first session.Used by Recording filters to identify new user sessions. | Hotjar | Session |
| _hjTLDTest | This cookie is used to try to determine the most generic cookie path to use, instead of page hostname. | Hotjar | Session |
Marketing/Advertising Cookies
These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organisations or advertisers. These are persistent cookies and almost always of third-party provenance.
| Cookie Name | Purpose | Provider | Duration |
| _hstc | The main cookie for tracking visitors. | Hubspot | 2 years |
| _hssc | This cookie is used to determine if we should increment the session number and timestamps in the __hstc cookie. | HubSpot | 30 minutes |
Functional Cookies
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie Name | Purpose | Provider | Duration |
| TawkConnectionTime | This cookie remembers you so that we can link chat conversations together to provide a better service | TawkTo | Session |
| twk_idm_key | Purpose is connection management – manages the visitors connection | Esendex | Session |
Managing Cookies
You can block cookies on most browsers, below are links for commonly used browsers:
- https://support.google.com/chrome/answer/95647?hl=en (Chrome);
- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
- http://www.opera.com/help/tutorials/security/cookies/ (Opera);
- https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-managecookies (Internet Explorer);
- https://support.apple.com/kb/PH21411 (Safari); and
- https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)