SMS for business continuity and disaster recovery

Send emergency alerts and business critical communications to keep the public, your customers or your staff safe and informed.

Organisations today must be alert to a wide range of threats – everything from natural disasters, like fires and flooding, to cyber attacks on IT systems.

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Cut through the noise when it matters most

Business critical communications may be needed at any time to alert staff, customers or members of the public, in order to safeguard them and to minimise disruption. As well as serious incidents, there may also be times when you need to notify people of other disruptions, such as a school closure due to snow.

SMS is the perfect channel to get your message out there, thanks to its ultra high open rates and high levels of mobile phone ownership. You can easily manage all your SMS communications via the Esendex platform for complete control, visibility and consistent messaging, without the need for any internet connection.

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Why choose SMS for critical alerts?

98%
open rate

Ensure people see your message quickly

90% of messages
read within 3 minutes

Make sure your message is read

Internet connection
not required

Ensure people see your message quickly

Reliability
sent using direct connections

Messages are sent securely and directly to intended recipients

Two-way
communication option

Use SMS to support communication back and forth between staff and customers

No spam
folder

Messages go directly to inboxes, not into people’s spam

Personalise
your messages

Use customer or employee data to personalise messages

Ubiquitous
reach

Reach a wider audience, including those who don’t have an internet connection

Key benefits of Esendex for business critical alerts

Connect seamlessly to the Esendex platform

All of our platforms can be integrated into your business software using our APIs. That means your communications are automatically sent via SMS as soon as an incident occurs, minimising potential panic and disruption.

You can also create rules that push or route an automated SMS when an alert is needed, so time critical information is sent immediately, via the most effective channel.

Tap into the power of SMS

SMS might have been around since the 1990s but it remains a powerful communication channel – as seen by its high open and response rates.

Clear succinct messages can cut through the noise, and with Esendex you can rely on your message getting through at the right time. Recipients don’t have to be around to pick up a phone call, and they have a written record to refer back to.

Connect seamlessly to the Esendex platform

All of our platforms can be integrated into your business software using our APIs. That means your communications are automatically sent via SMS as soon as an incident occurs, minimising potential panic and disruption.

You can also create rules that push or route an automated SMS when an alert is needed, so time critical information is sent immediately, via the most effective channel.

Illustration of a person with a data graph showing an increasing trend to represent increasing email open rates
Tap into the power of SMS

SMS might have been around since the 1990s but it remains a powerful communication channel – as seen by its high open and response rates.

Clear succinct messages can cut through the noise, and with Esendex you can rely on your message getting through at the right time. Recipients don’t have to be around to pick up a phone call, and they have a written record to refer back to.

In-platform features

A single SMS has a 160 character limit, but there may be times when you need to send more detailed information, like safety instructions.

Our platform allows you to send out this out via SMS, with features that support:

  • SMS PDF attachment
  • SMS landing pages
  • SMS with PDF attachment

So you get the best of both worlds – the high open and response rates and wide reach that SMS offers, plus the ability to deliver comprehensive information that users can act on and refer back to.

How it works:

  • It’s an extension of text only templates – simply tick ‘add an attachment’ and upload your PDF
  • Generate a link – the recipient simply clicks on the link to download or view the PDF
  • It’s multichannel so it can be used with SMS, RCS or WhatsApp
  • Send one PDF per bulk send.
Disaster planning

You never know when disasters like adverse weather, fires or cyber-security incidents will strike, but a good disaster recovery plan will help you to minimise the fallout.

Communicating the right message to the right people at the right time is a key part of this plan.

Our SMS emergency service, and other communication channels, will help you to:

  • Keep staff, customers and the public safe
  • Keep staff informed during a crisis
  • Improve disaster recovery communications
  • Reduce the burden on staff – and minimise panic
  • Monitor systems 24/7 via auto SMS
  • Manage security
  • Improve customer communications
  • Keep teams connected
  • Send business critical alerts
Multichannel approach for intelligent alerts

When a crisis strikes, you need to be able to coordinate your communications channels and ensure messages are delivered quickly and consistently, without overburdening your team.

Taking a multichannel approach means you can choose the right channel for different message types. With SMS, voice and email options all available on Esendex, you could broadcast a voice message the moment an incident occurs, followed by a progress update via SMS and then an authorised and encrypted email if needed.

Let’s start sending, together.

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