Financial services messaging
Transform financial services communication with secure mobile messaging
Esendex provides reliable and automated messaging solutions for banks and financial institutions. Deliver timely updates, essential security alerts and engaging customer experiences through SMS, WhatsApp, RCS and Email.
Deliver better experiences for your customers
6x
… satisfied customers are six times more likely to stay with their bank than dissatisfied customers.
Source: Mckinsey
80%
… of consumers are more likely to respond to a message from a brand through WhatsApp.
Source: Esendex
98%
… of all SMS messages are opened by the recipient, with an average response time of just 90 seconds.
Source: ReviewRefer
Clear and effective communication is key to building trust and customer loyalty. Financial institutions use Esendex to stay connected with their customers through secure, timely, and relevant messaging solutions.
Secure and compliant
We’re ISO 27001 certified and fully GDPR compliant, meaning your data is protected and sensitive messages are delivered securely.
Build customer loyalty
Deliver targeted, personalised messages that improve customer satisfaction and foster long-term loyalty through meaningful interactions.
Improve efficiency
Automate routine tasks such as account updates or payment reminders, enabling your team to focus on more impactful customer relationships.
Let’s start sending, together.
Discover the full power of our mobile messaging platform.
Simplify transactions and reduce fraud
Send critical payment reminders, transaction updates, and fraud alerts directly to customers with SMS, WhatsApp, or RCS. This ensures customers are promptly informed of account activity, reducing the risk of missed payments or fraud.
With fast, reliable delivery, you can improve security, enhance customer satisfaction and reduce manual follow-ups.
Manage debt collection with automated mobile messages
Streamline collections using effective SMS and RCS reminders. Chase outstanding debts and enable proactive repayments through secure, mobile-friendly channels.
Esendex helps financial services create ethical, effective mobile journeys that encourage timely payments.
Reduce overheads and improve customer satisfaction
Control support costs with automated messaging that digitises customer journeys, keeps customers informed, and encourages them to take action.
From reducing phone queue times to speeding up mortgage and loan approvals, you can bring down the cost to serve and boost customer satisfaction at the same time.
Combat fraud with secure SMS verification
One-time passwords (OTPs) and SMS alerts are key weapons in the fight against fraud in the financial services industry.
These measures protect both customers and your business from financial losses, and send a clear message that you have robust security processes in place.
Use the Esendex platform to send secure 2FA messages and ensure your customers are protected.
Need a customer to see your message instantly? SMS is a reliable choice.
With an impressive 98% open rate and immediate delivery, it’s ideal for sending critical messages like fraud alerts, account activity notifications, and payment reminders. Customers don’t need Wi-Fi or additional apps to receive SMS, ensuring that your important updates are always delivered directly to their devices.
WhatsApp allows for secure, interactive communication with your customers.
From sending transaction updates to answering account queries, WhatsApp’s two-way messaging features make customer interactions seamless and efficient. With its high adoption rate and strong security features, customers can easily engage with you without the need for extra logins or app downloads.
RCS offers advanced features such as rich media, quick replies, and action buttons that enhance customer interaction.
Send detailed messages with interactive elements like payment links or account status updates, allowing customers to take immediate actions directly within the message. With RCS, you provide an interactive experience that makes transactions and updates more efficient, all within a simple messaging platform.
Email is a powerful tool for retail engagement. It’s perfect for sharing longer-form content like order confirmations, personalised offers, newsletters and loyalty updates.
With the ability to brand messages and segment audiences, email helps retailers deliver targeted, consistent communication that drives customer retention and repeat purchases.
Why choose Esendex?
Having us in your corner ensures that you can support your customers and your business – whatever comes your way.
20+ years of experience
Industry leading support
An expert and reliable partner
One-on-one with everyone
Flexible and scalable options
Solutions designed for you
“We’re continuously looking for better ways to improve our customer experience, and the Esendex workflow has given us the information we need to be able to do that“
Ami Galbraith – Operations and Project Manager, HealthHarmonie
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