Engage your customers with our Voice API

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Everything you need from a Voice API

Fast set-up

Deploy at speed whether your agents are in a contact centre or remote.

Security as standard

Esendex is ISO 27001 accredited – helping you safeguard customers’ data and stay GDPR compliant.

Fully customisable

Allow your customers to steer conversations when and how they want with our customisable IVR and IVM systems.

>5bn messages

Each year over five billion messages are delivered through our messaging API by businesses worldwide.

99.9% uptime

Scale your messaging without experiencing dips in performance. Rely on 99.9% uptime for reliability during peak times.

<2 hours

Most teams send their first live message in under two hours with our straightforward set up, integration and expert support.

// The POST v1/messages endpoint allows you to send a message to a single contact in one request.
// The message can also be sent via different channels; including SMS, Whatsapp and RCS.

curl -X POST 'https://api.esendex.co.uk/v2/messages' -H 'X-Api-Key: {{your-key-here}}' -H 'Content-Type: application/json' -d

{
  "accountReference": "EXxxxxxxxx",
  "name": "name",
  "characterSet": "characterSet",
  "channel": "channel",
  "from": "from",
  "validity": "2025-07-30T09:38:04.4517739+00:00",
  "messageType": "messageType",
  "body": {
    "text": "text",
    "templateId": "templateId"
  },
  "recipients": [
    {
      "msisdn": "msisdn",
      "variables": {},
      "metaData": {}
    }
  ],
  "addressBook": {
    "contacts": [
      {
        "id": "id"
      }
    ]
  },
  "metaData": {}
}

Not a coder? We’ve got you covered

“Operationally, WhatsApp offers significant engagement opportunities – from outbound notifications, reminders and status updates to marketing and promotions. The combination of chatbot automation and WhatsApp has also had a direct impact on our bottom line”

Let’s start sending, together.

Why choose Esendex?

20+ years of experience
Industry leading support
An expert and reliable partner
One-on-one with everyone
Flexible and scalable options
Solutions designed for you

Get the most out of Voice with our flexible API

Increase efficiency

Pre-qualify customers by asking them to confirm their details before transferring them to an agent.

Strategic automation

With light touch and ethical data capture, our automated service allows self-serve, or be transferred when live agent support is required.

Voice broadcasting

Pre-recorded voice messages options to create, schedule and send mass calls and voicemails in bulk.

Easily connect to industry-standard applications

Integrate with industry-standard contact centre and marketing software.

Scalable

Manage peaks in demand – delivering positive customer experiences, without increasing headcount and costs

Sender ID

Build trust with Sender ID to demonstrate that the call comes from a legitimate organisation.

FAQs

Is your Voice API secure?

Esendex is ISO 27001 accredited and supports compliance with GDPR – so you can safeguard personal information and payment data, no matter where your teams are based.

( Missing number ) How many applications integrate with Voice API?

We offer [insert number] integrations, which allow users to easily manage conversations – from automated reminders to two-way customer service messaging.

What kind of support is available during and after integration?

You’ll have access to 24/7 support from our expert team, plus free setup assistance if you need it.

What programming languages are supported?

JavaScript, Python, Java, C#, PHP and cURL are all supported, enabling fast integration.

Is there a sandbox or testing environment available?

Yes. You can test and simulate messages safely using our dedicated sandbox environment.

Do I need coding skills to use the API?

No. While developers can integrate directly, no-code teams can use our tools and guided setup.

Is it customisable?

Yes. You can define and customise menus based on voice or by asking the customer to press the keypad (Dual-Tone Multi-Frequency – DTMF).

Let’s start sending, together.