Transactional Email

Avoid the pitfalls of traditional customer engagement, by delivering smarter triggered emails for better customer interactions.

Esendex’s transactional email service integrates seamlessly with our other channels, enabling companies to drive successful outcomes via a multichannel communications strategy.

Photo of gentleman sat at cafe with laptop, mobile in hand. With message bubble of email telling recipient that they are in arrears, and giving them the option to change payment plan

Whether your business is sending tens, hundreds or thousands of emails, the fully managed Esendex transactional email service can help take the strain out of your transactional email sends.

By working with our award winning Professional Services team we’ll help you create tailored emails which generate a better level of engagement with your audience.

What can Esendex Email be used for?

Debt collection

By combining transactional email, SMS and voice channels in an intelligent automation, DCAs increase their chances of contacting a customer.

Esendex workflows prevent over-contact and default to the customer’s preferred communication channel.

Email templates and attachments can be automatically customised to provide a personalised experience for each customer, increasing the chance of a successful outcome.

Official notifications

Email is inexpensive and fast, but sometimes it doesn’t feel ‘authoritative’ enough, and low open rates can be a challenge.

By using the Esendex transactional email service, you get the best of automated email combined with intelligent attachments, so you can include personalised letters for each recipient. Sending an SMS to advise your customers that they’ve received an important message is a great way to boost open rates, too.

Public Notices

As a local authority or a utilities provider, from time to time you have to inconvenience residents.

Whether it’s road closures, water cut-offs or power supply maintenance, making sure they’re kept informed helps to minimise any disruption.

Esendex Email is fast, reliable, and sends can be fully automated from your current CRM system so there’s no need to adapt to new technology.

Appointment reminders

Reduce no-shows by coupling SMS and triggered emails to automatically remind customers of their appointments.

From dentists to barbers, physiotherapists to mortgage advisers, missed appointments cost your business money.

But by using Esendex’s intelligent workflows, you can automate reminders via both email and text, ensuring that more customers attend.

Delivery Notifications

According to a 2016 survey, 83.4% of households want to receive information about the progress of their delivery.

Email and SMS are their preferred means of receiving delivery information, and with Esendex, you can automate the sending of both. You can even provide triggered email and SMS updates if you’re delayed, reducing the inconvenience to the customer and increasing first-attempt delivery success.


While it’s true that email doesn’t have the same reach as it used to, it’s still highly effective for marketing.

Esendex Email can drive better results by pulling in multiple CRM data, for a personalised experience for each customer.

It can also be coupled with SMS to great effect; email for the detail, SMS for the urgency. Both can be fully integrated with your CRM software.

Ready to start your trial?

Sign up in 30 seconds and start sending today. No credit card required.

Why choose Esendex?

Join the trusted European leader in business communications.
Photograph showing Esendex's Studio platform on someone's laptop screen
Management icon
Better engagement

Our customisable platform will allow you to add context to messages by using your customer’s details.

Graph indicating upwards trajectory icon
Track campaign success

Reports to display customer interaction with the call flow.

White board and pencil icon
Completely configurable

We can design, develop and deploy an email communication solution specifically for you.

Coin pile with arrow indicating decrease icon
Reduce costs

Using our email platform means you’ll be connecting with customers in a cost effective way.

Noughts and crosses with arrow showing a strategy
Employ in a wider strategy

Esendex Email with SMS, Voice, Mobile Journeys, and IP messaging.

Hand holding cog icon
Fully managed solution

We’ll work with you to develop the perfect contact strategy, and then our solution will do all the lifting.

Flowchart icon
Intelligent workflows

Which customers should receive which email template and when, updating automatically when inputs change.

Piece of paper with three lines
Professional services

Our award-winning team will help you design, create, and deploy your smarter communications.

How secure are your email attachments?

For any attachment where security is key, (i.e. account billing, policy details, contracts etc), our emails add an extra layer of intelligent security.

The way it works is simple. When a mail recipient receives their email they’ll also receive an SMS with a unique passcode. The attachment is then selected, the passcode entered – and that’s it!

We’d love to hear from you

Let us know how we can help

We’re sorry – there was a problem with your submission. Please call 0345 356 5758.

Would you like to receive case studies, best practices and other Esendex news? You can opt out at any time.

Your data is safe with us. Review our full privacy policy.