Mobile Collections
Increase conversions and reduce staff time with non-intrusive automated tools for a more creative and sensitive mobile collections and payments process.
Trusted by industry leaders to deliver world class mobile messaging solutions
What is Mobile Collections?
Imagine needing to send only one branded and engaging SMS or email for customers to set up a repayment plan, or speak to an agent on the channel of their choice. A fully automated collection strategy also lets you send out reminders and notifications when payments fall due, or when plans are no longer in date. Customers can self-serve in a non-intrusive way, while you increase your collection rates and significantly lower your cost to serve.
Recognised for its creative and sensitive approach to effective debt collection, our solution holds a King’s Award for Enterprise.
What are the benefits of Mobile Collections?
Quick and easy implementation
Transition to your new Mobile Collections strategy and use your existing payment providers.
Reduced cost to serve
Reduce or eliminate expensive paper communications and calls by allowing customers to self-serve.
Maximum security
Validate customer’s identity by requesting security information as part of the collections process.
Scalability
Our Professional Services team provides a managed platform making it easy to up/downscale according to campaign size.
Recoup more debt
19% of customers made payments using Mobile Collections, compared with 4% via legacy systems.
Support self-serve
Provide convenience to your customers, and save staff resource by supplying intelligent self-serve facilities.
24/7 support
Payments can be made around the clock, rather than being limited to when agents are available.
Non-intrusive prompts
Debt repayment can be prompted in a more discrete way, which encourages more payment completions.
What can businesses use SMS for?
Here are just some of the industries that are already benefiting from more intelligent ways to collect and arrange payments from customers:
DCAs who have acquired a large volume of small value debt face a challenge when it comes to ROI, particularly when using more costly traditional communication methods.
Mobile Collections helps with this by providing an engaging and convenient ‘app-less app’ which requires no ongoing development and uses communication channels that are significantly cheaper than traditional ones.
Mobile Collections also give your customers more choice when they want to engage with you to discuss their situation and arrange repayments, helping you to provide a better experience while reducing your cost to serve.
A record number of people in the UK are accumulating energy debts according to data from Citizens Advice while the sector regulator, Ofgem, recently estimated that the collective gas and electricity debt owed by UK consumers stood at approximately £2.3bn.
Mobile Collections offer a tailored approach to resolving this problem, by providing the tools to treat every customer uniquely and fairly depending on their circumstances, which in turn greatly improves the chance of them making a payment.
Local authorities are under greater financial pressure than ever before to save on costs and recover more outstanding council tax. While approaches to debt recovery vary from region to region, a significant number of councils still rely on more traditional methods including sending postal/paper reminders and bailiffs.
Mobile Collections give householders more flexible ways to pay and reduces the stress and anxiety associated with debt, while supporting Councils to reduce administrative time and focus on other value-add supports.
According to a recent Experian study, younger shoppers are adding to their retail card balance at a double-digit rate, despite ‘‘buy now/pay later’ purchase options. However, many of them don’t regard this as ‘real debt’ which makes collection difficult – particularly when combined with inefficient collection strategies such as post or phone calls.
By using a mobile-focused collection strategy which is far more likely to reach the customer, retailers can provide convenient tools to make repayments seamless and straightforward.
Few industries have to collect quite as many payments from customers as the insurance sector. While a large percentage of customers choose to make an annual payment, many budget for monthly repayments. If these instalments are not paid on time, or are missed completely, it poses some key collection headaches for insurers.
Mobile Collections provide a simple, engaging and cost-effective way for insurers to automate the collections process, while providing self-serve tools for more interactive customer payments.
New car deals are frequently offered with zero deposit and low monthly repayment terms, which can lead to some customers missing payments which then need to be chased. Mobile Collections offer a completely automated way to collect these payments. By providing self-serve, flexible payment tools you’ll also increase the chance of collecting more debt, and save on administration time and in-house resources too.
People in the UK currently owe over £1,8 billion. Mobile Collections provide a simple, engaging and cost-effective way to automate this collections process, while at the same time providing interactive payment scheduling tools which allow customers to self-serve.
Any organisation with customers who generate small value debt face in-house challenges when it comes to collections. Mobile Collect lets you do more with fewer resources.
Our solution can grow and change as needed. The solution supports multiple identity verification stages and integrates with existing legacy systems including CRM. With a light touch and engaging user interface your customers will be sure to love it.
How Mobile Collections supports smarter debt collection
Leading payment provider integration
Your existing payment processor can be quickly and easily integrated into your new collections solution.
Personalised for every customer
Use your customer’s name and unique account details for a more engaging journey.
Modular solution architecture
We recognise the importance of robust security and compliance, especially for businesses that operate in highly regulated environments. That’s why we are fully PCI DSS and ISO 27001 accredited and compliant, which is good to know when you’re capturing information for marketing use.
Track & report on your engagements
Our managed system can be tailored to suit your requirements whether you want every customer touchpoint or just a selection of them captured. This works well if you want to gather feedback that can be processed quickly or want to know how a user has interacted during a specific stage of their journey.
Full support and straightforward pricing
Mobile journeys is a fully managed service – we pass on the benefit of over twenty years of experience and countless hours of development time and with a low initial setup cost and manageable monthly fee, our solution offers a viable option for marketing and promotions.