Mobile payments
Increase payment conversions and reduce your cost to collect with a simple, user-friendly, payment experience delivered straight to your customers’ mobile device.
Trusted by industry leaders to deliver world class mobile messaging solutions
What are Mobile Payments from Esendex?
Mobile Payments from Esendex is an award-winning and innovative way for businesses to collect funds from customers. Instead of relying on traditional channels like post and manual calls from agents, Mobile Payments uses the Mobile Journeys platform to target customers’ mobile devices and deliver a personalised, fully branded payment environment.
As a fully PCI-compliant platform, Mobile Payments provides both customers and businesses with the confidence that payments are made in the most secure way possible, while at the same time providing the convenience of a self-service platform which can be used at any time and in any place.
Do Mobile Payments work?
Mobile Payments are a proven way to increase payments when compared to traditional forms of payment collections like post and payments over the telephone.
We took a sample group of 14,000 customers and found that when using the platform, just over 5,000 (38.2%) of them went on to make a payment.
Receive an instant demo
We’ll send a text to your phone with a link to the Mobile Payment where you can make a payment. Don’t worry – you don’t have to enter your bank details.
We’re sorry – there was a problem with your signup. Please call 0345 356 5758.
The number entered in the box above will only be used for the purposes of this trial.
No additional information will be sent to this number.
The benefits of mobile payments?
Minimise integration disruption
By using your existing payment provider you’ll reduce the transition time to your new payment system.
Increased security
Every interaction will be protected by appropriate identity verification stages.
Collect more payments
The average web form gets completed 12.6% of the time. Mobile Payments average 46.5%.
Fully automated payments
Increase the amount of time your agents have for other tasks by automating collections/payments.
Payments around the clock
Collect payments 24/7, without the need for an agent.
Simple to measure success
Reports make it easy to see where improvements have been made and where you can introduce further innovation across your customer’s payment journey.
Convenience for customers
A seamless self-serve environment, which can be used at a time and place to suit every individual.
Reduced cost to serve
After a low initial setup cost, collecting payments through Mobile Payments is more efficient and affordable than traditional routes
Who can use Mobile Payments?
Financial Services
Collecting payments from customers in the financial sector can often be extremely challenging. In many cases, the customer does not have the means to pay or simply refuses to pay.
Mobile payments provides an engaging platform which increases the chances of a payment being made, by providing an easy to use, secure, self-serve environment.
Examples include:
· Overdue debt reminder/payment reminder
· Regular loan repayments
· Insurance premium collections
Public Sector
Organisations in the public sector are continually looking for ways to maximise their opportunities to take payments, while at the same time reducing their cost to serve.
Mobile payments provides a fully automated payment service, which is cheaper to run than traditional communication channels such as post.
Examples include:
· Council tax collection
· Public housing rent collection
· Healthcare/dental treatment collection
Retail
Using a Mobile Payment in conjunction with a Mobile Journey makes it easier than ever to introduce customers to products and services, provide updates on stock availability based on user preferences and then to seamlessly take payment.
Examples include:
· Store card collections
· Transaction processing
Utilities
Ensuring that utility bills are paid can be time-consuming and troublesome if you’re relying on communication tools like post.
Using a digital channel like Mobile Payments to prompt payment, and then provide a means to make that payment as part of the same interaction, is a proven way to increase payments, and make significant cost savings.
Examples include:
· Direct Debit setup
· Overdue payment collections
We integrated with all major payment merchants
Keen to know more? Read howCash4UNowsecuredmore incoming customer payments,andautomated their collections processesto become their primary method of collecting payments.
Key features of Mobile Payments?
Here are the features which will help you collect more payments in a simple and secure way.
Integrated with leading payment providers
Mobile Payments can be used in conjunction with your existing payment processor.
Personalised payment journeys
Use your customer’s name and unique account details for a more engaging journey in a fully-branded payment environment.
Integrate with other channels
Give your customers the option to pay in the way they want, by using SMS, Email, Voice and Web channels.
Campaign monitoring
Analyse every customer touchpoint with transparent reporting.
Personalised payment journeys
Use your customer’s name and unique account details for a more engaging journey in a fully-branded payment environment.
Discover more content
Blog post
Putting people at the heart of ethical debt prevention & recovery
Learn more about how Mobile Payments offers local government, debt collectors, debt purchasers and housing associations a recovery process that’s ethically-grounded and effective.
eBook
Collecting debt & managing healthcare
While we know that a digital-first approach is becoming a must-have – consumers continue to call for compassion and empathy from brands – particularly when it comes to sharing and managing sensitive information.
Case Study
Rotherham Council
Discover how Rotherham Council used SMS reminders and a bespoke mobile journey to facilitate the collection of £1.834m in Council Tax with Esendex.