Voice callbacks.

Call your customers at a time that suits them.

Improve call flow.
Improve conversations.
Improve business.

Introducing voice callbacks…

Your customers can simply send a text message to your Short Code to either trigger an immediate callback or a scheduled call.

Why this matters.

Your customers will avoid premium rate calls, long queues and they’ll get to the right department first time, every time.

How does this work.

You can promote voice callbacks to your customers via SMS, email, letters or mailshots. Here’s a couple of examples:

”Text SERVICE to 60070′ to be put through to the service line and speak to an agent, alternatively we can connect to the agent first to ensure your customer always gets through to an agent.

‘Text PAYMENT to 60070’ to get a call back into the automated payment line and self-serve, or even text ‘CALL to 60070’ to get a call back at a time that is convenient for them (when they are not working or busy).

Furthermore, if a time is specified in the text message the call back is automatically scheduled for that time.

“We’re delighted with their ability to understand our requirements, the quality of service we receive and the proactive approach our account manager Kim, takes to help us achieve our goals.”


A globally recognised security standard. Protecting our customers’ data is paramount.

Want to learn more about Voice Callbacks?

Let us know how we can help

We’re sorry – there was a problem with your submission. Please call 0345 356 5758.

Would you like to receive case studies, best practices and other Esendex news? You can opt out at any time.

Your data is safe with us. Review our full privacy policy.