Rich messaging
Get an edge on competitors with RCS and WhatsApp
Exchange images and video content, include quick replies, activate chatbots and more with rich messaging for businesses. It offers all the same great features you know and love but is a more engaging and conversational way of doing business.
Explore rich messaging services
RCS Business Messaging
Rich Communication Services (RCS), provide an upgraded, more interactive and engaging experience for you and your customers. And for users that don’t support RCS, our solution will default to sending SMS instead so your message won’t be missed.
WhatsApp Business Platform
Engage with a network of over 2 billion users by using WhatsApp to connect with your customers.
Omnichannel Chat
Enjoy powerful, two-way, mobile conversations with customers, improve customer care efficiency and reduce cost to serve.
SMS Landing Pages
Build a bespoke web page for mobile viewing, including images, offer codes and call-to-action buttons to drive customer engagement.
Managed Services
Our rich messaging platform supports business and customer conversations that can be integrated with chatbots and multiple messaging channels.
Why use rich messaging channels?
91%
Companies with omnichannel customer engagement strategies retain on average 89% of their customers, compared to a customer retention rate of 33% for companies with weak omnichannel customer engagement.
73%
73% of customers prefer to use multiple channels when shopping. Connecting with your customers on their preferred channel such as RCS or WhatsApp increases your chances of engagement.
40%
Heating engineering company Vaillant increased their customer engagement rate from 2% to 40% by using a combination of RCS and SMS landing pages.
