SMS Surveys
Improve customer experience and get instant feedback from customers or staff using SMS surveys
SMS surveys that are quick to set up and send
Why choose SMS for surveys?
SMS surveys allow you to connect with people on their phones – anytime and anywhere.
They are easy to personalise and designed to fit with your existing workflows and processes. Our powerful survey tool allows you to manage surveys at scale.
Cost-effective, interactive SMS surveys deliver higher response rates and better engagement, as it’s a fast and familiar way to contact customers or staff. Build linear and branched pulse or ad-hoc surveys so you ask the questions that count.
Customisable linear or branched surveys
Ask a series of chronological questions, or ask specific questions based on responses. Customise your survey with YES/NO, NPS, and free-type answers.
Personalised content
Automate and personalise SMS surveys based on recipient data. Send surveys tailored to your customers based on past purchase or service history, making them more relevant and increasing engagement rates.
Triggered surveys
Always contact your customers at the right time with automated SMS research that is triggered after specific actions such as completing an order or following a support call.
Real-time reporting
Gain full visibility of SMS Survey campaign performance and analyse individual responses in real-time as staff or customers actively engage with your surveys.
“We’re thrilled with the uplift in customer feedback we’ve received, and the live analytic feedback we have access to makes it really easy to tackle any challenges we encounter.”
CLAUDIA ASHCROFT – CUSTOMER SERVICE & MEMBERSHIP MANAGER – PLANE SAVER CREDIT UNION
Let’s start sending, together.
Discover the full power of our mobile messaging platform.
Popular survey use cases
Drive loyalty with customer satisfaction surveys
Measuring customer satisfaction is essential to long-term loyalty. Acquiring new business can cost five times more than retaining an existing customer, and increasing custom retention by just 5% can increase profits by 25-95%. Gain valuable insights into your customers’ preferences and behaviours by sending short surveys via SMS. Studies show that SMS messages have a 209% better response rate than any other channel for surveys.
Determine product viability with research surveys
Building up enough representative data used to mean using a large sample size and extensive resources. SMS Surveys break this mould thanks to significantly higher response rates and cost-effective transmission. Get real-time information on what makes your target market tick without the need for external agencies or for expensive and far less effective mail or telephone campaigns.
Data cleansing
Your communications are only as good as the database you’re using. Many businesses struggle with out-of-date or inaccurate customer data. SMS Surveys are an easy and cost-effective way to ensure your data is always up-to-date. SMS is less intrusive than a phone call and means that customers can respond at a time that suits them. Staying on top of your customer’s personal details, preferences and requirements has never been easier!
Improve employee wellbeing
Staff surveys can boost morale, open fresh lines of communication and support new ideas to help improve business. They’re a hugely effective early warning system, identifying problems or concerns across an organisation so you can quickly put measures in place to rectify them. With an Esendex SMS survey, you get a holistic and central view of responses, making data analysis and insight gathering quick and easy to do.
Ensure the success of your next big event
SMS Surveys are an effective way for businesses to manage attendee preferences ahead of big events. By sending a series of simple SMS messages, you’ll be able to confirm attendance and contact details, secure menu choices and arrange for any special access requirements for attendees. You can store and share response data easily to ensure all stakeholders are well informed and your event runs smoothly.
“The SMS survey system has helped us on so many levels. We’ve got better visibility of what people using our services think of us now, and we’re also able to provide better services as a result.”
BELINDA LAMACHER – CRM MARKETING MANAGER, HELPING HANDS
Let’s start sending, together.
Discover the full power of our mobile messaging platform.
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Explore our product suite
SMS
Send and receive SMS online or integrate into your existing website, app or software using our API.
Our SMS is fast, reliable and cost-effective so you can be up and running in minutes.
Efficient and simple to set up and use – choose from both one and two-way conversational messaging for bulk SMS of a hundred – or many thousands of messages.
Rich Messaging
Create and send fully branded communication with rich multimedia, interactivity – think hi-res photos, videos, audio messages and more from your existing phone number.
Thanks to chatbot automation and two-way intelligent RCS (including WhatsApp) you benefit from app-like
functionality straight to SMS inboxes, without the need for additional software.
Voice
A poorly-designed IVR is hugely frustrating for customers. Work with our experts to customise your IVR and outbound voice services journey to improve CX.
Direct conversations, support positive and prompt navigation and encourage self-serve wherever it makes sense.
Mobile Journeys
Build mobile-first journeys, secure experiences for payments, promotions, surveys, appointment scheduling and data collection.
Personalised, automated and fully branded – increase conversions and put power firmly in the hands of your customers or staff.
Professional Services
Our Professional Services team can help you to ‘set and forget’ SMS automations. More importantly, they can help you to optimise them strategically and continually, for even greater business returns.
With in-depth knowledge across our full range of solutions, including mobile journeys, mobile collections and payments, mobile letters and forms and managed services, the team supports our customers with everything from simple one-way messaging to more complex workflows and solutions.
WhatsApp Business Platform
Use the world’s most popular messaging app to connect with customers.
Support real-time, interactive customer care conversations, marketing, and transactional messages including alerts, updates, notifications and reminders.
