Interactive Voice Response (IVR)
Let your customers navigate quickly to their required department or service with an interactive voice and touch-tone menu.
Trusted by industry leaders to deliver world class mobile messaging solutions
Because customers hate being kept waiting
IVR systems are a great way to automate interactions, to quickly and intelligently route customer calls to the right team. Customers are presented with a series of automated options to select from by using their landline or mobile keypad.
Interactive voice response provides round the clock support and can be used for applications as simple as call-routing and data capture, all the way through to payment collections and surveys.
Elevate service
Improve overall customer experience by using CRM data and customer details to authenticate identity, personalise and add call context.
Manage call flow
Establish the stage of each customer call, analyse individual stages via reports, and feed status directly into your CRM system.
Data capture
Capture and store customer information during a call. As our system is fully PCI compliant, credit card information can be processed, stored and transmitted securely.
System integration
Reduce overall time to value by building our Interactive Voice Response (IVR) into your existing telephony system, or deploy a standalone system.
Interactive Voice Response use cases
Improve collection convenience
Esendex allows businesses to send outstanding balance notifications to customers (using Esendex SMS, outbound voice, or email) along with links to your IVR to process payment.
After validating a customer’s identity, our PCI-compliant platform processes payment quickly and securely. We send an SMS to confirm payment and capture details in an intelligent report.
Simplify appointment rescheduling
Simple text-based SMS makes managing appointments and deliveries a breeze.
But when it comes to mobile marketing, more is definitely best.
Striking images and videos, interactive buttons and design-led messages drive higher conversion. Our platform’s rich messaging builder, lets you design fully branded messaging with images, video, discount codes, interactive buttons linking to web locations, Google Maps, in-device calendars and more.
Enable quick and easy data capture
Esendex allows businesses to send outstanding balance notifications to customers (using Esendex SMS, outbound voice, or email) along with links to your IVR to process payment.
After validating a customer’s identity, our PCI-compliant platform processes payment quickly and securely. We send an SMS to confirm payment and capture details in an intelligent report.
Build and deploy effective satisfaction surveys
Build customer satisfaction surveys that allow you to gather valuable product and service insight to make smarter business decisions.
Surveys can be initiated from within our non-intrusive, self-serve interactive voice response environment when customers dial in, or by transferring them to your IVR line at the end of a call.
Gather meter readings the smart way
Our IVR solution provides a convenient way for your customers to supply accurate meter readings without speaking to an agent. Customers can use their keypads to validate their identity and provide their reading with information recorded securely that is then sent and saved to your system.
We integrate with a wide variety of Payment Gateways to ensure security during the payment process
Explore our product suite
SMS
Send and receive online SMS online or integrate into your existing solutions using our API.
Rich Messaging
Think hi-res photos, videos, audio messages and more to increase your customer engagement levels.
Voice
Reduce customer frustration with a better designed Interactive Voice Response (IVR) system.
Mobile Journeys
Build secure, mobile-first, personalised, automated and fully branded journeys.
Professional Services
Our Professional Services team can help you to optimise our solutions for an improved ROI.
WhatsApp Business Platform
Support real-time, interactive customer conversations on the world’s most popular messaging app.
Discover more IVR content
Blog post
Improve customer service by reducing call hold times
Explore alternative ways to reduce customer hold time by diverting repetitive tasks away from agents.
eBook
The cost of frustrated customers has always been high…
Find out how you can provide great customer service while reducing inbound call volumes and managing staff resources.
Case Study
Vaillant
Discover how Vaillant used rich messaging solutions to increase customer engagement from 2% to 40% for heating solutions provider Vaillant.
