VOICE

Interactive Voice Response (IVR)

Let your customers navigate quickly to their required department or service with an interactive voice and touch-tone menu.

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Because customers hate being kept waiting

IVR systems are a great way to automate interactions, to quickly and intelligently route customer calls to the right team. Customers are presented with a series of automated options to select from by using their landline or mobile keypad. Interactive voice response provides round the clock support and can be used for applications as simple as call-routing and data capture, all the way through to payment collections and surveys.

Elevate service

Improve overall customer experience by using CRM data and customer details to authenticate identity, personalise and add call context.

Manage call flow

Establish the stage of each customer call, analyse individual stages via reports, and feed status directly into your CRM system.

Data capture

Capture and store customer information during a call. As our system is fully PCI compliant, credit card information can be processed, stored and transmitted securely.

System integration

Reduce overall time to value by building our Interactive Voice Response (IVR) into your existing telephony system, or deploy a standalone system.

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Interactive Voice Response use cases

Improve collection convenience

Esendex allows businesses to send outstanding balance notifications to customers (using Esendex SMS, outbound voice, or email) along with links to your IVR to process payment.

After validating a customer’s identity, our PCI-compliant platform processes payment quickly and securely. We send an SMS to confirm payment and capture details in an intelligent report.

Simplify appointment rescheduling

Simple text-based SMS makes managing appointments and deliveries a breeze.

But when it comes to mobile marketing, more is definitely best.

Striking images and videos, interactive buttons and design-led messages drive higher conversion. Our platform’s rich messaging builder, lets you design fully branded messaging with images, video, discount codes, interactive buttons linking to web locations, Google Maps, in-device calendars and more.

Enable quick and easy data capture

Esendex allows businesses to send outstanding balance notifications to customers (using Esendex SMS, outbound voice, or email) along with links to your IVR to process payment.

After validating a customer’s identity, our PCI-compliant platform processes payment quickly and securely. We send an SMS to confirm payment and capture details in an intelligent report.

Build and deploy effective satisfaction surveys

Build customer satisfaction surveys that allow you to gather valuable product and service insight to make smarter business decisions.

Surveys can be initiated from within our non-intrusive, self-serve interactive voice response environment when customers dial in, or by transferring them to your IVR line at the end of a call.

Gather meter readings the smart ways

Our IVR solution provides a convenient way for your customers to supply accurate meter readings without speaking to an agent. Customers can use their keypads to validate their identity and provide their reading with information recorded securely that is then sent and saved to your system.