Customer Service
9 June 2023
When trading is tough, businesses should focus on value. How can you provide the best omnichannel customer experience? Read our blog to find out more.
9 June 2023
Topics
Customer Service
SMS Marketing
12 May 2023
Timing is everything and the success of an SMS campaign is often related to when it happens. The timing of your message will depend on factors such as your industry, customer habits, and goals.
You
12 May 2023
Finance & DCAs
10 May 2023
Empathy is important for great customer service and experience, but especially in the debt collection industry. Learn how to take a more empathetic approach.
10 May 2023
Customer Service
25 April 2023
For the majority of people, great customer service is quick, easy, efficient, personalised and convenient. This is backed up by the results of our customer care survey of 5,000 global consumers.
When
25 April 2023
SMS Marketing
15 March 2023
In our survey of 1,000 UK consumers about their customer care expectations, nearly half (46%) said they read every single text/SMS received from businesses. Pair this with the text message’s average
15 March 2023
SMS Marketing
1 March 2023
When SMS marketing is carried out correctly, it’s by far one of the most effective forms of communication. Here are our top tips to help you write successful SMS copy.
1 March 2023
Marketing
29 January 2023
Whilst maximising sales is always a top priority on Valentines Day, so should focusing on building great customer relationships. Here are our top tips to help.
29 January 2023
WhatsApp
11 January 2023
Great conversations are key to long lasting customer relationships. WhatsApp can help you have richer customer interactions. Here are some tips to follow.
11 January 2023
Technology
3 August 2022
An end-to-end customer experience should be key to your customer retention strategy. From deeply understanding customers to using the right tech, read more here.
3 August 2022