21 February 2024
In this blog we’ll be looking at how a positive customer experience can grow revenue by as much as 10% in the transport and logistics sector. We’ll explore how speed, accessibility, self-serve options, and multichannel functionalities shape customer experience.
21 February 2024
15 August 2022
15 August 2022
1 August 2022
1 August 2022
22 November 2021
22 November 2021
22 February 2021
Survey ideas and templates for charities and nonprofit organisations wanting to boost supporter engagement and introduce more efficient ways to manage volunteers.
22 February 2021
1 December 2020
Nudges are little prompts to customers to take a certain action – but without removing their choices. They’re incredibly powerful at driving successful outcomes. Our infographic provides a overview into the science.
1 December 2020
9 November 2020
How can so-called ‘nudge’ theory help you get better results from your messaging campaigns? Our video, filmed in collaboration with the experts at Voicescape, guides you through the process.
9 November 2020
29 September 2020
New research from Esendex suggests many businesses invest zero time into asking their customer base what they actually think of their products or services, meaning they could be missing out on critical information to keep their client base happy as well the potential growth opportunities feedback presents.
29 September 2020
31 July 2020
Feedback can be invaluable to businesses and in the current climate, with reduced in-person interactions, it is arguably more important than ever before.
31 July 2020
