Customer Service
20 March 2023
Wondering how to build customer loyalty? You must start with learning your customer expectations. Read our tips on gaining and retaining customer loyalty here.
20 March 2023
Topics
Customer Service
Customer Service
10 March 2023
Consumer expectations are higher than ever before. In our Digital Shopping Habits survey, we spoke to 1,000 UK consumers to learn the latest customer service trends.
10 March 2023
SMS Marketing
7 February 2023
More and more businesses are using SMS marketing to boost their campaign success. But why? Here are 10 text message statistics and use cases that show why.
7 February 2023
Retail
21 December 2022
A robust business continuity plan ensures your retail organisation stays afloat despite disruption. Here’s how WhatsApp Business Platform can help.
21 December 2022
Education
16 November 2022
When budgets are tight, cheaper bulk SMS send rates may seem attractive - but businesses who use them can end up wasting time and money and damaging their brand in the process.
Consumer noise
16 November 2022
Black Friday
9 November 2022
Retail peak season is on the way. It’s important you’re engaging with customers, creating meaningful customer experiences they’ll remember.
9 November 2022
Esendex news
15 September 2022
On 8 September 2022, Elizabeth II, Queen of the United Kingdom and the other Commonwealth realms, the longest-living and longest-reigning British monarch, died at the age of 96 at Balmoral Castle in Scotland.
Commify
15 September 2022
Black Friday
7 September 2022
As retailers gear up for Black Friday, what can they do to deliver a great retail customer experience and encourage sales?
7 September 2022
Esendex news
4 July 2022
Mobile Collect can be deployed with minimal fuss straight out of the box or can, in consultation with our Professional Services team, be tailored to suit more exacting operational and governance requirements…
4 July 2022