Houseful, the new home for Zoopla, future proofs communication with Esendex
Transactional SMS through the Esendex API has improved customer experience and added value to its estate agent and partner network
Results
Proven high service availability
Improved ROI and reduced unit cost of SMS
Rapidly scalable solution that seamlessly integrates with existing software and systems
Service provider consolidation across the business group
Challenge
To identify a future proofed, cost-effective, and scalable SMS solution to integrate with existing cloud-based Estate Agent CRM software and provide smarter touchpoints for agents, partners, and customers.
Solution
SMS via Esendex API
HQ
London, UK
Website
Summary
Houseful, formerly known as Zoopla, has been using SMS across its various brands for several years. They decided to consolidate their business messaging capability, to secure economies of scale while supporting agents and partners to deliver a consistent quality customer experience.
“We’re always aiming to improve deliverability when it comes to SMS and the Esendex API has helped us achieve this for everyone who touches Houseful’s Estate Agent CRM ecosystem. In partnership with Esendex, we’ve consolidated our SMS service across Estate Agent CRM products to reduce costs and provide technology that will get smarter as business communication technology evolves.“
Riccardo Dawson, Chief Operating Office | Software at Houseful
Challenge & Key Obstacles
Houseful had been using SMS across the group with different suppliers supporting different parts of the business. In 2010, Houseful’s cloud-based property software Jupix joined the Esendex platform and was subsequently followed by Expert Agent in 2019.
The group selected Esendex as its sole supplier in 2023, when its flagship Estate Agent CRM, Alto, also moved to Esendex. The Group chose the Esendex API as it was quick to integrate across its existing group platforms and processes and could be added to over time. Another important consideration was that the system needed to handle varying SMS volumes – ranging from thousands to millions – with the same system reliability and competitive send rates as a given.
As a frontrunner in the technology space, Houseful also wanted to identify an SMS provider that would innovate and support them as mobile and cloud-based communication evolved.
“Our estate agent customers need to send appointment reminders and property transaction updates reliably and on time. With SMS from Esendex, texts land straight into the hands of the agent’s clients when they are most valuable to them.“
Riccardo Dawson, Chief Operating Office | Software at Houseful
The features that changed the game
Send economically and at scale
Real-time accuracy and high deliverability rates
Streamlined integration logistics across brands within the group
Service availability and reliability
Innovative and forward-focused supplier capability
Results & Improvements
- There was an immediate ROI from consolidated SMS activity.
- Single point of integration across multiple brands from both a customer support and system perspective.
- Transparent scalability for Houseful’s SMS capability.
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