Mobile forms & data capture
Use mobile forms for a quick, cost-effective and manageable way of obtaining customer data and the insight your business needs to thrive. Use mobile forms for a quick, cost-effective and manageable way of obtaining customer data and the insight your business needs to thrive.
Generate more traffic, sign-ups, leads, and sales.
Conduct instant surveys, income and expenditure assessments, or applications from one interface without developing or downloading a mobile app.
We have bespoke solutions for
Drive traffic – Increase responses – Analyse smarter data.
What if you could engage directly with your customers at the press of a button or swipe of a screen?
Our Mobile Forms guides users from start to finish encouraging them to complete a survey, an income and expenditure assessment or an application form. From the point of capture through to processing, tracking and reporting, Mobile Forms are seamless, cost cost-effective and their brand familiarity encourages higher completion and conversion rates.
No need for paperwork with enriched SMS & media.
A secure and interactive enriched media solution, our Forms don’t require development time or downloading an app. Simply trigger with a web link embedded in an SMS or email so your promotion can be received and acted upon instantly.
Use for:
- Customer satisfaction surveys
- Market research
- Income & expenditure assessments
- Tracking & reporting of product launches
- Staff surveys
- Net Promoter Score
- Renewals
- Questionnaires
Integration options
Choose Mobile Journeys for their multi-channel power. Our solution can operate independently or can seamlessly integrate with other Esendex products – SMS, RCS, WhatsApp, email, voice and more.
Anytime, anywhere data capture
Interact with your customers at a time and in a way that suits them. Your journey is available 24/7 so you can collate responses at any time – and from anywhere in the world.
Peace of mind with robust, secure systems
Esendex is PCI DSS and ISO 27001 accredited to support you in the most highly-regulated of environments.
Track & report on your responses
Our managed system can be tailored to suit your requirements whether you want to capture every touchpoint or just a few. Monitor the performance of your journey, identify drop-out points and response improvements that can be made as data is captured.
Full support & straightforward pricing
Mobile Journeys is a fully managed service – we pass on the benefit of over twenty years of experience and countless hours of development time and with a low initial setup cost and manageable monthly fee, our solution offers a viable option for feedback and data collection.
“We’re thrilled with the uplift in customer feedback we’ve received, and the live analytic feedback we have access to makes it really easy to tackle any challenges we encounter.”
CLAUDIA ASHCROFT – CUSTOMER SERVICE & MEMBERSHIP MANAGER – PLANE SAVER CREDIT UNION
Read how customer Plane Saver uses SMS Surveys to measure and improve on real-time customer satisfaction.
Discover more content
Blog post
How to improve WhatsApp Business opt-in rate
When your customers and prospects accept your WhatsApp opt-in policy, they’re agreeing to receive communications from your business over WhatsApp. It’s important that you receive opt-in permission before you start sending people any messages.
eBook
How to keep your customer data clean using SMS
Poorly maintained customer data leads to issues like misdirected communications and irrelevant service offers. These errors harm customer experience, hamper marketing/sales campaigns, and create legal obligations for data accuracy.
Case Study
Rhenus Home Delivery
Discover how Sky Sports used real-time SMS at the Golf Open to ensure pin sharp TV coverage while communicating with studio, production and outside broadcast crews.
