Latest from the Esendex Blog

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24 June 2025

Automation & AI Readiness Gap: Which UK sectors are falling behind?

Technology

New research by Esendex reveals which industries are leading the way in automation and AI readiness and which ones are falling short. The research highlights a growing gap not just in the adoption of technology,

24 June 2025

12 June 2025

How conversational banking is reshaping customer experiences

Customer Service

What is conversational banking? Conversational banking allows customers to communicate with banks or financial institutions using apps, chatbots or voice messaging. It's part of the digital

12 June 2025

1 June 2025

Stemming the flow: Counting the cost of missed NHS appointments

Healthcare

Anyone working in healthcare understands the frustration when a patient misses an appointment and new research by Esendex has revealed the huge cost to the NHS of ‘DNAs’ (did not attend). There

1 June 2025

9 May 2025

5 debt collection challenges and how to overcome them with technology

Finance & DCAs

The ideal collection process involves identifying outstanding debts, communicating with customers to collect payments, negotiating payment terms if needed, and successfully collecting payments. But in

Financial Services, lenders, loan providers

9 May 2025

4 April 2025

SMS vs WhatsApp: Which channel should you choose?

Marketing

SMS and WhatsApp are two of the world’s most popular messaging channels. Considering that almost all (92%) of UK mobile users own a smartphone, both channels offer effective ways for businesses to

Mobile Marketing, SMS Marketing

4 April 2025

5 March 2025

RCS vs WhatsApp: Which is better for marketing?

RCS

Both rich communication services (RCS) and WhatsApp enable brands to send two-way messages supported by multimedia like pictures, videos, voicenotes, GIFs, buttons and QR codes. WhatsApp has over

5 March 2025

28 February 2025

How to set up a WhatsApp chatbot for your business

By deploying a WhatsApp chatbot, you can offer 24/7 customer support and three times faster response times for queries. Customers won’t be talking to a faceless machine – they’ll be chatting to your

28 February 2025

27 February 2025

The Customer Service Report: Which industries have the happiest customers?

Customer Service

Delivering exceptional customer service is no longer a courtesy, but an essential part of shaping a brand’s reputation and fostering customer loyalty. How a business handles customer relationships and

27 February 2025

26 February 2025

Conversational messaging: The future of customer communication

RCS

As messaging apps become the go-to communication tool for billions of people, conversational messaging is transforming how businesses connect with their customers. It enables brands to connect with

26 February 2025