Travel
5 April 2024
Despite all the moving parts, our research highlights how airports and airlines work hard to keep flight delays to a minimum...
5 April 2024
Latest from the Esendex Blog
Topics
Topics
Travel
Customer Service
21 February 2024
In this blog we’ll be looking at how a positive customer experience can grow revenue by as much as 10% in the transport and logistics sector. We’ll explore how speed, accessibility, self-serve options, and multichannel functionalities shape customer experience.
21 February 2024
Call Centres
21 February 2024
Do your customers want or need to call your business? With 89% of businesses competing mainly on customer experience and a 44% increase in call volumes since the start of the pandemic, learn how your business could reduce call volumes while improving the customer experience.
21 February 2024
Real Estate
13 February 2024
Estate agencies need to find better ways to connect with their prospective buyers/tenants. Phone calls and emails can be easily missed and are too expensive. This is where SMS can help deliver the information your audience needs – right into their pockets.
13 February 2024
SMS Marketing
12 February 2024
According to Statista, Mother’s Day spending has seen a gradual increase over the past few years, with 2022 reaching a record peak of £1.49B. And it’s certainly shaping up like spending money on loved
12 February 2024
Finance & DCAs
24 January 2024
In the face of the challenges presented by the coronavirus crisis, financial service providers have to find new ways to make sure their contact centres are as efficient as possible. Here’s how an omnichannel chat strategy can help.
24 January 2024
WhatsApp
17 January 2024
It’s no secret that Valentine’s Day presents a huge commercial opportunity, and many businesses are ramping up to position themselves for the uptake in generous spending that the love economy ensures.
With
17 January 2024
SMS
16 January 2024
To meet customer and supplier expectations, transport and logistics companies must prioritise communication. It’s about keeping stakeholders informed throughout the supply chain and making it easy for
16 January 2024
Customer Service
8 January 2024
When it comes to healthcare, more than a third of people would actually prefer to self-manage their medical affairs digitally - such as through an online portal - than to speak to another human. Another
8 January 2024
Healthcare
2 January 2024
Did you know that 91% of the world’s population (7.3 billion) owns a mobile phone? And 86% of this figure owns a smartphone. This makes mobile messaging one of the best channels to reach your patients
2 January 2024