Finance & DCAs
13 February 2017
There are two key adjustments of which you need to be aware: transparency over customer data, and accountability.
13 February 2017
Results for Finance & DCAs
Topics
Topics
Finance & DCAs
Call Centres
19 May 2016
40% of us pay bills online – loan repayments, utility bills, service charges – and as Ofcom’s research illustrates, we’re increasingly likely to use our phones.
19 May 2016
Call Centres
31 March 2016
A typical business hears from just 4% of its dissatisfied customers, meaning the opportunity to turn that frown upside down is so far removed from most businesses that it very rarely happens.
31 March 2016
Call Centres
17 March 2016
It is estimated that a staggering 1.5 billion silent and 200 million abandoned calls are received from call centers every year. Are you harassing your customers with nuisance calls?
17 March 2016