4 July 2022
Mobile Collect can be deployed with minimal fuss straight out of the box or can, in consultation with our Professional Services team, be tailored to suit more exacting operational and governance requirements…
4 July 2022
10 November 2021
In the face of collection challenges, local authorities have to adapt in order to collect more council tax. Here’s how Mobile Collections can help.
10 November 2021
1 December 2020
Nudges are little prompts to customers to take a certain action – but without removing their choices. They’re incredibly powerful at driving successful outcomes. Our infographic provides a overview into the science.
1 December 2020
9 November 2020
How can so-called ‘nudge’ theory help you get better results from your messaging campaigns? Our video, filmed in collaboration with the experts at Voicescape, guides you through the process.
9 November 2020
14 October 2020
In the face of the challenges presented by the coronavirus crisis, local governments have to find new ways to make sure their contact centres are as efficient as possible. Here’s how an omnichannel chat strategy can help.
14 October 2020
15 April 2020
15 April 2020
5 April 2020
5 April 2020
1 April 2020
1 April 2020
11 July 2018
Research carried out by Esendex shows that there could be hidden risks to using debt collection agencies and bailiffs – many councils simply do not know whether their recovery strategy is cost-effective. So what is the alternative?
11 July 2018
