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Automotive
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15 March 2024

The power of mobile messaging in crisis communication

Public Sector
Emergency situations can happen at any time or place. Whether it’s a natural disaster, a system/technical fault or an unexpected change to business opening hours, time is precious when it comes to crisis
emergency communications, mobile messaging, sms crisis communication

15 March 2024

4 July 2022

Putting people at the heart of ethical debt prevention & recovery

Esendex news

Mobile Collect can be deployed with minimal fuss straight out of the box or can, in consultation with our Professional Services team, be tailored to suit more exacting operational and governance requirements…

Award Winning Debt Recovery Solution, DCAs, Finance industry, Professional Services

4 July 2022

17 February 2021

Esendex partners with StepChange to support people struggling with debt

Finance & DCAs

StepChange is a UK debt charity committed to helping customers get back in control of their finances. Our missions are closely aligned, and working together will mean that more vulnerable people have access to the support they need.

Debt Collection, Debt Recovery

17 February 2021

29 January 2021

Is there a better way to collect rent for social housing providers?

Social Housing

With more and more residents falling behind on their rent payments because of the pandemic, social housing providers have to be more empathetic in the ways they collect. Here’s a new way to approach the challenge.

mobile collections, rent collection, social housing

29 January 2021

1 December 2020

Why message content matters: introducing behavioural insights [infographic]

Finance & DCAs

Nudges are little prompts to customers to take a certain action – but without removing their choices. They’re incredibly powerful at driving successful outcomes. Our infographic provides a overview into the science.

Infographic

1 December 2020

9 November 2020

Message content matters: how applying behavioural science to your texts can lead to better outcomes

Customer Service

How can so-called ‘nudge’ theory help you get better results from your messaging campaigns? Our video, filmed in collaboration with the experts at Voicescape, guides you through the process.

9 November 2020

14 October 2020

The key to unlocking call centre resource in local government has arrived

Local Government

In the face of the challenges presented by the coronavirus crisis, local governments have to find new ways to make sure their contact centres are as efficient as possible. Here’s how an omnichannel chat strategy can help.

chat, Local Authority, Local Council, Local Government, Rich Messaging

14 October 2020

20 December 2019

Introducing your new mobile payment collections strategy [infographic]

Automotive

Mobile Collections offers an engaging and cost-effective solution which increases collections by allowing customers to pay on their terms.

Auto SaaS, Debt Collection, mobile collections, payment solutions

20 December 2019

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  • From send in seconds SMS, to advanced mobile messaging services like RCS, WhatsApp and mobile journeys, Esendex has been helping businesses to send great customer communications for over 20 years.

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