4 July 2022
Mobile Collect can be deployed with minimal fuss straight out of the box or can, in consultation with our Professional Services team, be tailored to suit more exacting operational and governance requirements…
4 July 2022
17 February 2021
StepChange is a UK debt charity committed to helping customers get back in control of their finances. Our missions are closely aligned, and working together will mean that more vulnerable people have access to the support they need.
17 February 2021
29 January 2021
With more and more residents falling behind on their rent payments because of the pandemic, social housing providers have to be more empathetic in the ways they collect. Here’s a new way to approach the challenge.
29 January 2021
1 December 2020
Nudges are little prompts to customers to take a certain action – but without removing their choices. They’re incredibly powerful at driving successful outcomes. Our infographic provides a overview into the science.
1 December 2020
9 November 2020
How can so-called ‘nudge’ theory help you get better results from your messaging campaigns? Our video, filmed in collaboration with the experts at Voicescape, guides you through the process.
9 November 2020
14 October 2020
In the face of the challenges presented by the coronavirus crisis, local governments have to find new ways to make sure their contact centres are as efficient as possible. Here’s how an omnichannel chat strategy can help.
14 October 2020
20 December 2019
Mobile Collections offers an engaging and cost-effective solution which increases collections by allowing customers to pay on their terms.
20 December 2019
3 October 2018
Debt collection can cause local authorities’ huge problems every year and stress to vulnerable people, which is why a new solution of moving debt collection digitally could reduce stress caused to both parties.
3 October 2018
11 July 2018
Research carried out by Esendex shows that there could be hidden risks to using debt collection agencies and bailiffs – many councils simply do not know whether their recovery strategy is cost-effective. So what is the alternative?
11 July 2018
