Results for Utilities

Topics

25 June 2020

Debt collection considerations for a post-COVID landscape

On 22nd June 2020, it was announced that Ofgem had confirmed energy companies were once again, allowed to contact customers regarding unpaid bills. While this must be carried out with the utmost care

Debt Recovery, Mobile debt collection

25 June 2020

Customer Service

4 May 2020

How service-based businesses can more effectively manage appointments during and after the coronavirus crisis

Service-based businesses ranging from hairdressers and beauty salons to veterinary practices and car repair garages need to find new ways to manage the way that they physically interact with their customers. Because

Appointment Reminders

4 May 2020

Finance & DCAs

5 April 2020

Supporting vulnerable customers AND maintaining a healthy digital-first business during the Covid19 crisis

COVID-19 has many different views from thought leaders on its impact, but there is one common theme – businesses are failing to implement an effective communication and continuity strategy to ensure

mobile collections, payment solutions

5 April 2020

Automotive

20 December 2019

Introducing your new mobile payment collections strategy [infographic]

Mobile Collections offers an engaging and cost-effective solution which increases collections by allowing customers to pay on their terms.

Auto SaaS, Debt Collection, mobile collections, payment solutions

20 December 2019

Customer Service

4 July 2019

Customer service is a major issue for energy providers

Customer service and experience really has been the hot topic of 2019. Every business has been racking their brains and putting plans in place to try and improve the customer experience they offer - but

Customer Service, Utilities

4 July 2019

Utilities

20 May 2019

Top 3 complaints in the utility sector – and how to fix them

Although improvements are being made, there’s still a lot of challenges with customer service in the utility sector. In this blog we’ll identify the issues, and also some of the routes to solving them.

Customer Service, Utilities

20 May 2019

Utilities

1 May 2019

How self-service is making customers happier in the utility sector

Waiting on hold to speak to an agent can often be the stuff of nightmares for utility customers. Here’s how self-serve solutions from Esendex can help take away the pain and put a smile back on customer’s faces.

Self-service, Utilities

1 May 2019

Utilities

4 March 2019

Reducing the cost of recovering debt in the utility sector

Collecting debt in the utility sector can often lead down dead-ends, resulting in millions of pounds being written off. Here’s how an automated debt collection strategy can help recoup more of this debt.

Debt Collection, Multichannel, Utilities

4 March 2019

Utilities

12 February 2019

Counting the cost of supplying exceptional customer service to the utility sector

Improving customer service satisfaction levels is going to be central to the battle for customer loyalty in the future of the utility sector. A key aspect to solving this issue is empowering customers

Utilities

12 February 2019