Customer Service
9 June 2023
When trading is tough, businesses should focus on value. How can you provide the best omnichannel customer experience? Read our blog to find out more.
9 June 2023
Latest from the Esendex Blog
Topics
Topics
Customer Service
Finance & DCAs
6 June 2023
Offering financial service customers a suite of rich interactive functionalities, WhatsApp allows service providers to reach customers on a platform they’re already active on, chatting with friends and
6 June 2023
SMS Marketing
17 May 2023
The summer sales can be a fantastic boost for your bottom line, if done right. And the key to doing it right? A red hot SMS marketing campaign. If you're in the retail industry, read on for some scorching
17 May 2023
SMS Marketing
12 May 2023
Timing is everything and the success of an SMS campaign is often related to when it happens. The timing of your message will depend on factors such as your industry, customer habits, and goals.
You
12 May 2023
Finance & DCAs
10 May 2023
Empathy is important for great customer service and experience, but especially in the debt collection industry. Learn how to take a more empathetic approach.
10 May 2023
SME
4 May 2023
National Business Week kicked off in the US this week, but it is very relevant to UK SMEs. Here’s our top tips for future-proofing your SME with technology.
4 May 2023
Customer Service
25 April 2023
For the majority of people, great customer service is quick, easy, efficient, personalised and convenient. This is backed up by the results of our customer care survey of 5,000 global consumers.
When
25 April 2023
Customer Service
19 April 2023
Ecommerce is expected to account for an estimated 22% of the total global retail sales by the end of 2023. Whilst this is great news for ecommerce businesses, it does mean the quality of your customer
19 April 2023
Customer Service
14 April 2023
Once, it was enough to offer a unique/innovative product or service at a competitive price. These days, the quality of your customer service (and ultimately, your customer experience) is also a key differentiator.
14 April 2023