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SMS Marketing
More and more customers across the globe are shopping mindfully and making intelligent purchasing decisions based on environmental considerations. Every business regardless of whether they sell green
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Customer Service
Did you know that 86% of consumers would pay more for a better customer experience (CX)? And according to our recent global survey of 5,000 consumers, the top factors people associate with an excellent
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SMS
On Sunday 23 April 2023, there will be a national test of Emergency Alerts, a UK government system which uses mobile phones to send information in potentially life threatening situations. Whilst there
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WhatsApp
The best marketing is the one that doesn’t feel like marketing. But, as you know, achieving this isn’t easy! Here are some brilliant examples of WhatsApp marketing campaigns and tips on how you can
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Customer Service
Wondering how to build customer loyalty? You must start with learning your customer expectations. Read our tips on gaining and retaining customer loyalty here.
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SMS Marketing
In our survey of 1,000 UK consumers about their customer care expectations, nearly half (46%) said they read every single text/SMS received from businesses. Pair this with the text message’s average
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Customer Service
Consumer expectations are higher than ever before. In our Digital Shopping Habits survey, we spoke to 1,000 UK consumers to learn the latest customer service trends.
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Messaging API
If you are involved in any way with your company’s or organisation's software systems, then at some stage, you will come across the term API.
Companies or organisations typically use an API (application
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Messaging API
An API (application programming interface) delivers automated SMS, WhatsApp or RCS messages that can improve your customer engagement, service delivery and drive operational cost savings. Want to learn
