15 November 2017
A recent report found that council tax arrears accounted for 60% of cases sent to enforcement agents in 2016-17. But many local authorities have sought a different, more intelligent solution.
15 November 2017
26 October 2017
We’ve come a long way since a telephone call or quick face-to-face chat were the go-to channel. There’s now much more to customer interaction – 68% of consumers prefer customer service interaction via digital messaging channels to any other method.
26 October 2017
24 October 2017
Whether you’re holding an event for awareness, want to boost pop-up clinic visits or encourage blood donations, there’s no better way to let people know what’s happening in their community than by mobile.
24 October 2017
18 October 2017
The biggest shopping weekend of the year is nearly here. There’s more than one way to win this Black Friday – are you ready or is your strategy still loading?
18 October 2017
16 October 2017
Customer satisfaction within the banking, insurance and collection industries is low and not improving. What are the issues and how can they be addressed?
16 October 2017
7 September 2017
How often have we heard the saying “Time is money” and how often do any of us really listen to it? It is important that you’re identifying not only the right people for the job but tools and services too. Here are 3 ways your business can reclaim productivity.
7 September 2017
4 September 2017
The best recruiting teams will use technology that finds the right candidates and know how to use their data to provide the best possible fits for a position.
4 September 2017
23 August 2017
Can income and expenditure assessments catch-up with the rapidly changing debt landscape?
23 August 2017
10 August 2017
Nobody wants a customer complaint, but complaints have huge value. Take the opportunity to make things better by opening communication channels and resolving issues instantly.
10 August 2017
