Call Centres
19 August 2016
It’s possible to reduce the cost of customer service without compromising on the customer experience – and even improving on it.
19 August 2016
Topics
Call Centres
How-to guides
11 August 2016
In a culture where the customer is most definitely king, would more organisations benefit from incentivising their staff based on customer satisfaction?
11 August 2016
Marketing
3 August 2016
When you roll over in bed to hear your mobile phone buzzing at 4am, the last person you expect to be contacting you is a politician canvassing for your support.
3 August 2016
How-to guides
7 July 2016
If you’re unsure what a Net Promoter Score is, how to collect the data, and/or what the data’s telling you, this article is for you!
7 July 2016
Esendex news
30 June 2016
There were a few sore bottoms in the Esendex office on Monday morning after the Esendex team managed to clock up an incredible 1,675 miles at Cycle Live’s Great Notts Bike Ride on Sunday.
30 June 2016
Utilities
13 June 2016
One in six (17.4%) of dual fuel customers is now with an independent supplier, but are the smaller energy suppliers able to deliver where the ‘Big Six’ failed?
13 June 2016
Call Centres
19 May 2016
40% of us pay bills online – loan repayments, utility bills, service charges – and as Ofcom’s research illustrates, we’re increasingly likely to use our phones.
19 May 2016
Call Centres
28 April 2016
Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power, by Ofgem, after more than one million complaints were received against the energy supplier over a two
28 April 2016
Esendex news
26 April 2016
Did you ever think that poor communication could be affecting your productivity? Addressing poor staff management is essential and internal comms is one of the most effective ways that managers can increase employee engagement.
26 April 2016