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Author Avatar

Laura Haynes

Hey I'm Laura, UK&I Marketing Manager at Esendex 👋 I enjoy developing and implementing marketing strategies and campaign experiences that create brand awareness and drive revenue by winning, growing and retaining engaged customers.

Topics

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Customer Service

9 June 2023

5 ways to improve your omnichannel customer experience

When trading is tough, businesses should focus on value. How can you provide the best omnichannel customer experience? Read our blog to find out more.

Customer Experience, omnichannel

9 June 2023

SMS Marketing

12 May 2023

When’s the best time to send business SMS messages?

Timing is everything and the success of an SMS campaign is often related to when it happens. The timing of your message will depend on factors such as your industry, customer habits, and goals. You
Mobile Marketing, SMS Marketing

12 May 2023

Finance & DCAs

10 May 2023

The importance of empathy in the debt collection industry

Empathy is important for great customer service and experience, but especially in the debt collection industry. Learn how to take a more empathetic approach.

Debt Collection, Debt Recovery, Ethical Debt Collection

10 May 2023

Customer Service

25 April 2023

What does great customer service look like?

For the majority of people, great customer service means quick, easy, efficient, personalised and convenient. This is backed up by the results of our customer care survey of 5,000 global consumers.  What
Customer Experience

25 April 2023

SMS Marketing

15 March 2023

What to check before you send your SMS campaign

In our survey of 1,000 UK consumers about their customer care expectations, nearly half (46%) said they read every single text/SMS received from businesses. Pair this with the text message’s average
Mobile Marketing, SMS Marketing

15 March 2023

SMS Marketing

1 March 2023

How to write a good SMS marketing campaign (with examples)

When SMS marketing is carried out correctly, it’s by far one of the most effective forms of communication. Here are our top tips to help you write successful SMS copy.

Mobile Marketing, SMS Marketing

1 March 2023

Marketing

29 January 2023

Share the love and ace customer relationships this Valentine’s Day

Whilst maximising sales is always a top priority on Valentines Day, so should focusing on building great customer relationships. Here are our top tips to help.

Conversational Messaging, Customer Engagement, Customer Service, Mobile Marketing, Rich Messaging, Valentine's Day, WhatsApp

29 January 2023

WhatsApp

11 January 2023

7 tips to building stronger customer relationships with WhatsApp Business Platform

Great conversations are key to long lasting customer relationships. WhatsApp can help you have richer customer interactions. Here are some tips to follow.

Customer Engagement

11 January 2023

Technology

3 August 2022

Customer retention strategy 101: Creating an end to end customer experience

An end-to-end customer experience should be key to your customer retention strategy. From deeply understanding customers to using the right tech, read more here.

Customer Experience

3 August 2022

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