21 February 2024
Do your customers want or need to call your business? With 89% of businesses competing mainly on customer experience and a 44% increase in call volumes since the start of the pandemic, learn how your business could reduce call volumes while improving the customer experience.
21 February 2024
9 June 2023
When trading is tough, businesses should focus on value. How can you provide the best omnichannel customer experience? Read our blog to find out more.
9 June 2023
25 April 2023
25 April 2023
20 March 2023
Wondering how to build customer loyalty? You must start with learning your customer expectations. Read our tips on gaining and retaining customer loyalty here.
20 March 2023
10 March 2023
Consumer expectations are higher than ever before. In our Digital Shopping Habits survey, we spoke to 1,000 UK consumers to learn the latest customer service trends.
10 March 2023
3 August 2022
An end-to-end customer experience should be key to your customer retention strategy. From deeply understanding customers to using the right tech, read more here.
3 August 2022
28 April 2021
With a footfall increase of 225% since nonessential stores reopened, it’s clear brick-and-mortar still holds a key position in the retail sector. See how your business can enhance the in-store customer experience.
28 April 2021
17 December 2020
Read how Esendex’s bespoke solutions have helped clients reduce overall call volume and associated costs, while increasing the recipient response by 32.8%.
17 December 2020
30 November 2020
When compared with pre-pandemic levels, 35.8% of finance and utility companies confirmed they were sending more business messages.
30 November 2020
