Results for Call Centre

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14 April 2023

Improve customer service by reducing call hold times

Once, it was enough to offer a unique/innovative product or service at a competitive price. These days, the quality of your customer service (and ultimately, your customer experience) is also a key differentiator.

Call Centre, First Contact Resolution

14 April 2023

Call Centres

11 December 2018

Call waiting times are still letting customers down in 2018

Providing a good customer experience is imperative to every business, getting it right will ensure customer loyalty and champion your business above your competitors. Temkin Group found that after having

Call Centre, Customer Experience, Customer Service

11 December 2018

Call Centres

18 February 2016

5 common mistakes to avoid with Interactive Voice Response (IVR)

Intelligently automate the way that your business greets, communicates and supports its customers with an Interactive Voice System. But what mistakes should you avoid with your (IVR)?

Call Centre, Contact Centre, IVR, Voice

18 February 2016