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Topics

Automotive
Black Friday
Business messaging
Call Centres
Customer Service
Education
Email
Esendex news
Events
Finance & DCAs
Healthcare
Hospitality
How-to guides
Lenders
Local Government
Marketing
Messaging API
Mobile Journeys
Partners
Product
Public Sector
RCS
Real Estate
Recruitment
Restaurants
Retail
SME
SMS
SMS Marketing
Social Housing
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Uncategorized
User Experience
Utilities
WhatsApp

24 January 2024

Is it time for financial services to adopt a multichannel approach to customer communication?

Finance & DCAs

In the face of the challenges presented by the coronavirus crisis, financial service providers have to find new ways to make sure their contact centres are as efficient as possible. Here’s how an omnichannel chat strategy can help.

chat, Contact Centre, Financial Services, Rich Messaging

24 January 2024

14 October 2020

The key to unlocking call centre resource in local government has arrived

Local Government

In the face of the challenges presented by the coronavirus crisis, local governments have to find new ways to make sure their contact centres are as efficient as possible. Here’s how an omnichannel chat strategy can help.

chat, Local Authority, Local Council, Local Government, Rich Messaging

14 October 2020

7 October 2020

One simple step to saving call centre teams’ time in the utility sector

Utilities

In the face of the challenges presented by the coronavirus crisis, utility providers have to find new ways to make sure their contact centres are as efficient as possible. Here’s how an omnichannel chat strategy can help.

chat, contact centres, Rich Messaging, Utilities

7 October 2020

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  • From send in seconds SMS, to advanced mobile messaging services like RCS, WhatsApp and mobile journeys, Esendex has been helping businesses to send great customer communications for over 20 years.

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