10 May 2023
Empathy is important for great customer service and experience, but especially in the debt collection industry. Learn how to take a more empathetic approach.
10 May 2023
Results for Debt Collection
Topics
Topics
17 February 2021
StepChange is a UK debt charity committed to helping customers get back in control of their finances. Our missions are closely aligned, and working together will mean that more vulnerable people have access to the support they need.
17 February 2021
14 July 2020
According to an ONS study, household debt in the UK has risen 11% to an average £9,400 in the last 2 years alone. This is believed to be due to an increase in credit card debt and personal loans.
While
14 July 2020
21 April 2020
We’re delighted to announce that Esendex has won the Queen’s Award for Enterprise: Innovation 2020. Established in 1965, the Queen’s Award for Enterprise is the most prestigious award a UK business
21 April 2020
20 December 2019
Mobile Collections offers an engaging and cost-effective solution which increases collections by allowing customers to pay on their terms.
20 December 2019
14 October 2019
Provide customers with a simple to use, mobile-focused platform for making and arranging payments which take their personal circumstances into account, while also increasing repayments and automating the collections process.
14 October 2019
4 March 2019
Collecting debt in the utility sector can often lead down dead-ends, resulting in millions of pounds being written off. Here’s how an automated debt collection strategy can help recoup more of this debt.
4 March 2019
24 January 2019
A mobile-first mindset has opened the door for many businesses to engage with customers through their smartphone, and utilities in particular can benefit from this – especially for small balance final debt collection.
24 January 2019
1 February 2018
Many financial service providers have realised the potential of SMS for having more engaging customer interactions, but few have realised just how many ways it can help. So what are the different applications?
1 February 2018
