Call Centres
19 August 2016
It’s possible to reduce the cost of customer service without compromising on the customer experience – and even improving on it.
19 August 2016
Results for IVR
Topics
Topics
Call Centres
Call Centres
28 April 2016
Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power, by Ofgem, after more than one million complaints were received against the energy supplier over a two
28 April 2016
Call Centres
18 February 2016
Intelligently automate the way that your business greets, communicates and supports its customers with an Interactive Voice System. But what mistakes should you avoid with your (IVR)?
18 February 2016
Esendex news
20 January 2016
While many consumers are looking to save money at the start of a new year, so too are businesses. So take a look at the extensive benefits gained when using our Voice services.
20 January 2016
Esendex news
17 November 2015
Did you know that 45% of online consumers opted to use click and collect in the UK last year? Here we explain how you can use a combination of voice and SMS to complement your services.
17 November 2015
Esendex news
28 August 2015
The use of bailiffs to collect debt in local authorities has gone up 16%. Discover how you can use SMS and an IVR system to encourage repayments
28 August 2015