1 May 2019
Waiting on hold to speak to an agent can often be the stuff of nightmares for utility customers. Here’s how self-serve solutions from Esendex can help take away the pain and put a smile back on customer’s faces.
1 May 2019
16 October 2017
Customer satisfaction within the banking, insurance and collection industries is low and not improving. What are the issues and how can they be addressed?
16 October 2017
10 August 2017
Nobody wants a customer complaint, but complaints have huge value. Take the opportunity to make things better by opening communication channels and resolving issues instantly.
10 August 2017
