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Topics

Automotive
Black Friday
Business messaging
Call Centres
Customer Service
Education
Email
Esendex news
Events
Finance & DCAs
Healthcare
Hospitality
How-to guides
Lenders
Local Government
Marketing
Messaging API
Mobile Journeys
Partners
Product
Public Sector
RCS
Real Estate
Recruitment
Restaurants
Retail
SME
SMS
SMS Marketing
Social Housing
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Uncategorized
User Experience
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Automotive

20 July 2020

How effective communication can support the auto retail sector post-Covid19

The way customers shop for their vehicles was evolving prior to the pandemic, and has changed dramatically since. Customers are now less likely to visit forecourts and take test drives because of health
Automotive, Landing Pages, RCS, SMS Chat, WhatsApp

20 July 2020

Retail

28 May 2020

How can fashion retailers boost customer engagement in a post-COVID-19 world?

The long-term impact of COVID-19 on business may be felt the most in retail. As Enders Analysis puts it, it has accelerated a “significant consumer shift to online, and is bringing to a head the crisis
Retail, SMS Chat

28 May 2020

Finance & DCAs

16 October 2017

What’s wrong with customer service in financial services?

Customer satisfaction within the banking, insurance and collection industries is low and not improving. What are the issues and how can they be addressed?

Banking, Chatbots, Customer Complaints, Customer Satisfaction, Customer Service, Debt Collection, Self-service, SMS Chat, Text 2 Callback

16 October 2017

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