7 October 2020
In the face of the challenges presented by the coronavirus crisis, utility providers have to find new ways to make sure their contact centres are as efficient as possible. Here’s how an omnichannel chat strategy can help.
7 October 2020
4 July 2019
4 July 2019
4 March 2019
Collecting debt in the utility sector can often lead down dead-ends, resulting in millions of pounds being written off. Here’s how an automated debt collection strategy can help recoup more of this debt.
4 March 2019
24 January 2019
A mobile-first mindset has opened the door for many businesses to engage with customers through their smartphone, and utilities in particular can benefit from this – especially for small balance final debt collection.
24 January 2019
28 April 2016
28 April 2016
