Customer Service
20 March 2023
Wondering how to build customer loyalty? You must start with learning your customer expectations. Read our tips on gaining and retaining customer loyalty here.
20 March 2023
Results for Customer Service
Topics
Topics
Customer Service
Customer Service
10 March 2023
Consumer expectations are higher than ever before. In our Digital Shopping Habits survey, we spoke to 1,000 UK consumers to learn the latest customer service trends.
10 March 2023
Call Centres
17 December 2020
Read how Esendex’s bespoke solutions have helped clients reduce overall call volume and associated costs, while increasing the recipient response by 32.8%.
17 December 2020
Customer Service
9 November 2020
How can so-called ‘nudge’ theory help you get better results from your messaging campaigns? Our video, filmed in collaboration with the experts at Voicescape, guides you through the process.
9 November 2020
Customer Service
4 May 2020
Service-based businesses ranging from hairdressers and beauty salons to veterinary practices and car repair garages need to find new ways to manage the way that they physically interact with their customers.
Because
4 May 2020
Customer Service
4 July 2019
Customer service and experience really has been the hot topic of 2019. Every business has been racking their brains and putting plans in place to try and improve the customer experience they offer - but
4 July 2019
Call Centres
11 December 2018
Providing a good customer experience is imperative to every business, getting it right will ensure customer loyalty and champion your business above your competitors. Temkin Group found that after having
11 December 2018
Customer Service
26 July 2018
For the first time since 2015, customer satisfaction has dropped year-on-year according to the latest UKCSI report. As customer satisfaction is directly linked to better financial performance, how can businesses improve customer satisfaction and ultimately, customer loyalty?
26 July 2018