Results for Customer Service

Topics

25 April 2023

What does great customer service look like?

For the majority of people, great customer service means quick, easy, efficient, personalised and convenient. This is backed up by the results of our customer care survey of 5,000 global consumers. What

Customer Experience

25 April 2023

19 April 2023

How to reduce customer service costs

Customer Service

Reducing customer service costs doesn’t have to mean sacrificing quality—in fact, with the right strategies and technology, companies can provide a better customer experience while lowering overheads. In

Ecommerce

19 April 2023

14 April 2023

Improve customer service by reducing call hold times

Customer Service

Once, it was enough to offer a unique/innovative product or service at a competitive price. These days, the quality of your customer service (and ultimately, your customer experience) is also a key differentiator.

Call Centre, First Contact Resolution

14 April 2023

31 March 2023

Using automation to improve customer experience

Customer Service

Did you know that 86% of consumers would pay more for a better customer experience (CX)? And according to our recent global survey of 5,000 consumers, the top factors people associate with an excellent

Automation

31 March 2023

20 March 2023

Building customer loyalty in 2023

Customer Service

Wondering how to build customer loyalty? You must start with learning your customer expectations. Read our tips on gaining and retaining customer loyalty here.

Customer Experience

20 March 2023

10 March 2023

Customer service trends in 2023

Customer Service

Consumer expectations are higher than ever before. In our Digital Shopping Habits survey, we spoke to 1,000 UK consumers to learn the latest customer service trends.

Customer Experience, Customer Service

10 March 2023

17 December 2020

How technology can improve customer service while reducing call volumes

Call Centres

Read how Esendex’s bespoke solutions have helped clients reduce overall call volume and associated costs, while increasing the recipient response by 32.8%.

Customer Complaints, Customer Experience

17 December 2020

9 November 2020

Message content matters: how applying behavioural science to your texts can lead to better outcomes

Customer Service

How can so-called ‘nudge’ theory help you get better results from your messaging campaigns? Our video, filmed in collaboration with the experts at Voicescape, guides you through the process.

9 November 2020

4 July 2019

Customer service is a major issue for energy providers

Customer Service

Customer service and experience really has been the hot topic of 2019. Every business has been racking their brains and putting plans in place to try and improve the customer experience they offer - but

Customer Service, Utilities

4 July 2019