12 June 2025
What is conversational banking?
Conversational banking allows customers to communicate with banks or financial institutions using apps, chatbots or voice messaging.
It's part of the digital
12 June 2025
Results for Finance & DCAs
Topics
Topics
9 May 2025
The ideal collection process involves identifying outstanding debts, communicating with customers to collect payments, negotiating payment terms if needed, and successfully collecting payments. But in
9 May 2025
31 July 2024
From reminders and security alerts, to OTPs, surveys and service updates, SMS is a must for banks and financial services business. Use these text message templates to keep your customers informed.
31 July 2024
31 July 2024
SMS payment reminders are an effective way to chase down money you are owed and avoid late payments. Use these ready-to-go template messages to get started.
31 July 2024
27 March 2024
Your guide to using and sending SMS Verification Codes and One Time Passords (OTP)
27 March 2024
21 February 2024
Do your customers want or need to call your business? With 89% of businesses competing mainly on customer experience and a 44% increase in call volumes since the start of the pandemic, learn how your business could reduce call volumes while improving the customer experience.
21 February 2024
24 January 2024
In the face of the challenges presented by the coronavirus crisis, financial service providers have to find new ways to make sure their contact centres are as efficient as possible. Here’s how an omnichannel chat strategy can help.
24 January 2024
19 June 2023
· The Consumer Duty will help the UK financial services industry to offer the best service to its customers.
· It comes into force from 31 July 2023 for existing
19 June 2023
15 June 2023
In light of the challenges presented by the Covid pandemic and the cost of living crisis, lenders need to re-evaluate how they collect payments from customers. That’s where a mobile focused strategy can help.
15 June 2023
