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Finance & DCAs

17 February 2021

Esendex partners with StepChange to support people struggling with debt

StepChange is a UK debt charity committed to helping customers get back in control of their finances. Our missions are closely aligned, and working together will mean that more vulnerable people have access to the support they need.

Debt Collection, Debt Recovery

17 February 2021

Finance & DCAs

6 January 2021

How digital communications can support mortgage application surges

1/3 of home buyers will abandon their purchase if they miss the stamp duty holiday deadline. Learn how digital comms can help lenders manage applications more efficiently.

Digitise processes, Mobile Journeys, Mobile Letters

6 January 2021

Finance & DCAs

1 December 2020

Why message content matters: introducing behavioural insights [infographic]

Nudges are little prompts to customers to take a certain action – but without removing their choices. They’re incredibly powerful at driving successful outcomes. Our infographic provides a overview into the science.

Infographic

1 December 2020

Finance & DCAs

30 November 2020

How Covid-19 has impacted business messaging across the finance and utility sector

When compared with pre-pandemic levels, 35.8% of finance and utility companies confirmed they were sending more business messages.

Business Messaging, Customer Experience, Debt Recovery

30 November 2020

Customer Service

9 November 2020

Message content matters: how applying behavioural science to your texts can lead to better outcomes

How can so-called ‘nudge’ theory help you get better results from your messaging campaigns? Our video, filmed in collaboration with the experts at Voicescape, guides you through the process.

9 November 2020

Finance & DCAs

14 July 2020

The impact of rising household debt in the UK

According to an ONS study, household debt in the UK has risen 11% to an average £9,400 in the last 2 years alone. This is believed to be due to an increase in credit card debt and personal loans.  While
Debt Collection, small debt recovery

14 July 2020

Finance & DCAs

25 June 2020

Debt collection considerations for a post-COVID landscape

On 22nd June 2020, it was announced that Ofgem had confirmed energy companies were once again, allowed to contact customers regarding unpaid bills. While this must be carried out with the utmost care
Debt Recovery, Mobile debt collection

25 June 2020

Finance & DCAs

24 April 2020

How technology can support banks to effectively communicate during a crisis

As a country, we are living through unprecedented times, with uncertainty being felt in almost all areas of our lives from food shortages, to health concerns and job security. However, another area that
Banking, Business Critical Communication

24 April 2020

Esendex news

21 April 2020

Esendex wins The Queen’s Award for Enterprise: Innovation 2020

We’re delighted to announce that Esendex has won the Queen’s Award for Enterprise: Innovation 2020. Established in 1965, the Queen’s Award for Enterprise is the most prestigious award a UK business
Debt Collection, mobile collections

21 April 2020

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