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Topics

Automotive
Black Friday
Business messaging
Call Centres
Customer Service
Education
Email
Esendex
Events
Finance & DCAs
Guides
Healthcare
Hospitality
Lenders
Local Government
Marketing
Messaging API
Mobile Journeys
Partners
Product
Public Sector
RCS
Real Estate
Recruitment
Restaurants
Retail
SME
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SMS Marketing
Social Housing
Sports
Technology
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Uncategorized
User Experience
Utilities
WhatsApp

29 September 2020

Customer satisfaction survey: one in three businesses have never sought feedback

Guides

New research from Esendex suggests many businesses invest zero time into asking their customer base what they actually think of their products or services, meaning they could be missing out on critical information to keep their client base happy as well the potential growth opportunities feedback presents.

Customer Experience, Customer Feedback, Customer Satisfaction

29 September 2020

1 April 2020

How to use landing pages for sending critical communication

Guides
During a crisis, it’s important for businesses to communicate quickly and efficiently with customers. This ensures that they are kept fully informed, feel supported and are able to take any necessary
Business Critical Communication, Critical messaging

1 April 2020

13 March 2020

Best practice guide: Creating a business continuity plan

Guides
Businesses today face threats from a multitude of places, whether it’s a cyber attack, natural disaster or something as seemingly everyday as a power cut. On the whole, these types of disasters are
Business Communication, Business Continuity, Business Messaging

13 March 2020

15 January 2019

What SMS tasks can you automate through Zapier?

Esendex

Our integration with Zapier enables a businesses of all sizes and industries to improve efficiencies when dealing with multiple applications for their business messaging. Here we take you through some of the most common applications that can be applied using Zapier to trigger text messages from the applications which you business uses most.

Esendex, SMS Integration, SMS Plugins, Zap templates, Zapier

15 January 2019

28 March 2018

GDPR & data processing – what are your responsibilities?

Guides

Are you a data controller or a data processor – and what do you need to do in either capacity to ensure you’re GDPR compliant?

Customer Data, Data Protection, GDPR, Privacy Policy

28 March 2018

2 March 2018

How to use Excel to import your contacts into Echo [infographic]

Guides

If your list of telephone numbers is full of inconsistent spacing and symbols, here’s a step by step guide to formatting your data using Excel.

Customer Data, Echo, Infographic

2 March 2018

8 February 2018

GDPR and text messaging – what you need to know

Guides

We’re increasingly being asked, “Will I still be able to send SMS to customers after the GDPR legislation comes into effect?” This article sets out to answer that question.

Customer Data, Data Protection, GDPR

8 February 2018

9 January 2017

Protecting yourself from phishing attempts

Guides

New phishing tactics, advice on how to protect yourself, and measures you can take as a company should you be targeted.

9 January 2017

7 July 2016

What's the point of the Net Promoter Score metric?

Guides

If you’re unsure what a Net Promoter Score is, how to collect the data, and/or what the data’s telling you, this article is for you!

Infographic, Net Promoter Score, SMS Surveys

7 July 2016

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