24 January 2019
A mobile-first mindset has opened the door for many businesses to engage with customers through their smartphone, and utilities in particular can benefit from this – especially for small balance final debt collection.
24 January 2019
15 February 2018
In an increasingly competitive market, utility companies need to focus on customer experience. Making a few simple adjustments to a customer communication strategy, can help to build customer loyalty and brand trust, while also receiving payments on-time.
15 February 2018
25 April 2017
npower, partnered with Esendex, has been nominated in two categories at the 2017 Credit Awards: Best Credit & Collections Technology and Innovation in Customer Contact.
25 April 2017
23 March 2017
The main theme of the day was vulnerability: what can be achieved with a proactive and empathetic approach to debt.
23 March 2017
13 June 2016
One in six (17.4%) of dual fuel customers is now with an independent supplier, but are the smaller energy suppliers able to deliver where the ‘Big Six’ failed?
13 June 2016
19 May 2016
40% of us pay bills online – loan repayments, utility bills, service charges – and as Ofcom’s research illustrates, we’re increasingly likely to use our phones.
19 May 2016
28 April 2016
28 April 2016
31 March 2016
A typical business hears from just 4% of its dissatisfied customers, meaning the opportunity to turn that frown upside down is so far removed from most businesses that it very rarely happens.
31 March 2016
13 January 2016
With the recent floods in December a lot of disruptions can be the result. To avoid such disruptions communication is integral and now never easier with our solutions
13 January 2016
