15 February 2018
In an increasingly competitive market, utility companies need to focus on customer experience. Making a few simple adjustments to a customer communication strategy, can help to build customer loyalty and brand trust, while also receiving payments on-time.
15 February 2018
13 February 2018
Making the distinction between customers, ex-customers and prospects, we’re hoping to help you find an approach to communication that will meet the requirements of the GDPR legislation.
13 February 2018
8 February 2018
We’re increasingly being asked, “Will I still be able to send SMS to customers after the GDPR legislation comes into effect?” This article sets out to answer that question.
8 February 2018
8 February 2018
We’re improving existing processes rather than a full re-design. These are the additional steps we’re taking to ensure that we meet the requirements of the GDPR legislation.
8 February 2018
1 February 2018
Many financial service providers have realised the potential of SMS for having more engaging customer interactions, but few have realised just how many ways it can help. So what are the different applications?
1 February 2018
12 January 2018
For many businesses the majority of customer service calls and emails are monopolised by common, straightforward requests. However, this is set to change with the introduction of RCS and chatbot integration.
12 January 2018
9 January 2018
82% of parents want schools to communicate more by harnessing the power of technology, schools and universities can open up more effective channels of communication.
9 January 2018
5 January 2018
One of the main features of RCS is verified sender. A brand cannot send an RCS message to its customers without first going through a rigorous verification process. Spammers won’t be able to verify an unofficial brand name and so hopefully, will no longer be able to spam customers in this format.
5 January 2018
3 January 2018
This year, Hack24 will celebrate its 4th birthday and Esendex will be joining them, as Gold sponsors, in their celebrations, for the event for the 4th year running.
3 January 2018
