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28 April 2016

3 lessons utility companies can learn from Scottish Power

Call Centres

Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power, by Ofgem, after more than one million complaints were received against the energy supplier over a two

IVR, Ofgem, Text 2 Callback, Utilities, Voice Callbacks

28 April 2016

10 March 2016

3 Reasons Why Sending SMS via Email Works

Esendex news

Want to know how to best communicate? Well we give you 3 reasons why SMS has the edge on email and why you should consider integrating your email account to send SMS messages.

Email, Esendex, sms

10 March 2016

18 February 2016

5 common mistakes to avoid with Interactive Voice Response (IVR)

Call Centres

Intelligently automate the way that your business greets, communicates and supports its customers with an Interactive Voice System. But what mistakes should you avoid with your (IVR)?

Call Centre, Contact Centre, IVR, Voice

18 February 2016

2 February 2016

Esendex Integration guides

How-to guides

Follow our step-by-step software integration guides to make it simple to send SMS from your business application without the need for development support. Send SMS and manage your contacts and emails in one place.

Automated SMS, Integration Guides, Software

2 February 2016

26 January 2016

How can ISO 27001 help you prepare for Data Protection reform?

Esendex news

Your customer’s data is the most precious thing that your business owns. Make sure you protect it by choosing a business communication provider that adheres to high quality standards.

Business Communication, Data Protection, ISO 27001

26 January 2016

17 September 2015

What should you look for in your SMS service provider?

Esendex news

Communicating with your customers and staff is important. We’ve put together some tips to help you find the right SMS provider

17 September 2015

Businesses still like to communicate via SMS, and consumers still want to receive them. In fact, a recent Millward Brown Digital survey, found that consumers worldwide welcome engagement with companies

26 March 2014

There’s a theory about smartphone and tablet use that proposes that the best time to market to users is during the ‘coffee and couch’ times, during mid morning and evenings. It got us thinking: what

17 December 2012

According to a recent study , frequent supportive text messages can double the chance of someone successfully quitting smoking. 10% of the 2,900 smokers who received motivational text messages such as

30 June 2011