1 August 2025
You’ve bagged the sale and have a happy customer – what happens next?
To drive repeat business and improve brand perceptions, many retailers also invest in post-purchase experiences, with
1 August 2025
Latest from the Esendex Blog
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24 June 2025
New research by Esendex reveals which industries are leading the way in automation and AI readiness and which ones are falling short. The research highlights a growing gap not just in the adoption of technology,
24 June 2025
12 June 2025
What is conversational banking?
Conversational banking allows customers to communicate with banks or financial institutions using apps, chatbots or voice messaging.
It's part of the digital
12 June 2025
1 June 2025
Anyone working in healthcare understands the frustration when a patient misses an appointment and new research by Esendex has revealed the huge cost to the NHS of ‘DNAs’ (did not attend).
There
1 June 2025
9 May 2025
The ideal collection process involves identifying outstanding debts, communicating with customers to collect payments, negotiating payment terms if needed, and successfully collecting payments. But in
9 May 2025
4 April 2025
SMS and WhatsApp are two of the world’s most popular messaging channels.
Considering that almost all (92%) of UK mobile users own a smartphone, both channels offer effective ways for businesses to
4 April 2025
5 March 2025
Both rich communication services (RCS) and WhatsApp enable brands to send two-way messages supported by multimedia like pictures, videos, voicenotes, GIFs, buttons and QR codes.
WhatsApp has over
5 March 2025
28 February 2025
By deploying a WhatsApp chatbot, you can offer 24/7 customer support and three times faster response times for queries. Customers won’t be talking to a faceless machine – they’ll be chatting to your
28 February 2025
27 February 2025
Delivering exceptional customer service is no longer a courtesy, but an essential part of shaping a brand’s reputation and fostering customer loyalty. How a business handles customer relationships and
27 February 2025
