21 February 2024
Do your customers want or need to call your business? With 89% of businesses competing mainly on customer experience and a 44% increase in call volumes since the start of the pandemic, learn how your business could reduce call volumes while improving the customer experience.
21 February 2024
10 March 2023
Consumer expectations are higher than ever before. In our Digital Shopping Habits survey, we spoke to 1,000 UK consumers to learn the latest customer service trends.
10 March 2023
29 January 2023
Whilst maximising sales is always a top priority on Valentines Day, so should focusing on building great customer relationships. Here are our top tips to help.
29 January 2023
4 July 2019
4 July 2019
26 July 2018
For the first time since 2015, customer satisfaction has dropped year-on-year according to the latest UKCSI report. As customer satisfaction is directly linked to better financial performance, how can businesses improve customer satisfaction and ultimately, customer loyalty?
26 July 2018
16 October 2017
Customer satisfaction within the banking, insurance and collection industries is low and not improving. What are the issues and how can they be addressed?
16 October 2017
