Finance & DCAs
16 October 2017
Customer satisfaction within the banking, insurance and collection industries is low and not improving. What are the issues and how can they be addressed?
16 October 2017
Results for Customer Service
Topics
Topics
Finance & DCAs
SME
7 September 2017
How often have we heard the saying “Time is money” and how often do any of us really listen to it? It is important that you’re identifying not only the right people for the job but tools and services too. Here are 3 ways your business can reclaim productivity.
7 September 2017
Esendex news
3 February 2017
The landscape of customer service has radically changed in the past decade. 59% of 25-34 year olds share poor customer service experiences online and 60% of consumers have higher expectations for customer service now than they did just one year ago
3 February 2017
Call Centres
31 March 2016
A typical business hears from just 4% of its dissatisfied customers, meaning the opportunity to turn that frown upside down is so far removed from most businesses that it very rarely happens.
31 March 2016