Finance & DCAs
10 May 2023
Empathy is important for great customer service and experience, but especially in the debt collection industry. Learn how to take a more empathetic approach.
10 May 2023
Results for Debt Recovery
Topics
Topics
Finance & DCAs
Finance & DCAs
17 February 2021
StepChange is a UK debt charity committed to helping customers get back in control of their finances. Our missions are closely aligned, and working together will mean that more vulnerable people have access to the support they need.
17 February 2021
Finance & DCAs
30 November 2020
When compared with pre-pandemic levels, 35.8% of finance and utility companies confirmed they were sending more business messages.
30 November 2020
Finance & DCAs
25 June 2020
On 22nd June 2020, it was announced that Ofgem had confirmed energy companies were once again, allowed to contact customers regarding unpaid bills. While this must be carried out with the utmost care
25 June 2020
Finance & DCAs
20 February 2020
Collections and Recoveries have always been seen as a necessary evil, yet without this function, economies gradually stall and the knock-on effect to the customers can be seen in spaces like lending or
20 February 2020
Public Sector
3 October 2018
Debt collection can cause local authorities’ huge problems every year and stress to vulnerable people, which is why a new solution of moving debt collection digitally could reduce stress caused to both parties.
3 October 2018
Local Government
11 July 2018
Research carried out by Esendex shows that there could be hidden risks to using debt collection agencies and bailiffs – many councils simply do not know whether their recovery strategy is cost-effective. So what is the alternative?
11 July 2018