Utilities
13 June 2016
One in six (17.4%) of dual fuel customers is now with an independent supplier, but are the smaller energy suppliers able to deliver where the ‘Big Six’ failed?
13 June 2016
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Utilities
Call Centres
19 May 2016
40% of us pay bills online – loan repayments, utility bills, service charges – and as Ofcom’s research illustrates, we’re increasingly likely to use our phones.
19 May 2016
Call Centres
28 April 2016
Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power, by Ofgem, after more than one million complaints were received against the energy supplier over a two
28 April 2016