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WhatsApp

3 January 2023

6 WhatsApp Business Platform features that will boost customer experience

The WhatsApp business API has provided an exciting and engaging new way for businesses to send their audiences richer message content. But what are the main factors to consider before implementing the platform? Here’s everything you need to know about the newest player in the business communication market.

Customer Experience, Rich Messaging, WhatsApp

3 January 2023

Retail

21 December 2022

WhatsApp Business for crisis management: a business continuity plan

A robust business continuity plan ensures your retail organisation stays afloat despite disruption. Here’s how WhatsApp Business Platform can help.

Rich Messaging, WhatsApp

21 December 2022

Technology

29 June 2022

What is WhatsApp Business Platform and how can it boost your customer loyalty and retention?

From offering a personalised customer experience to asynchronous conversations, WhatsApp Business Platform can help drive customer loyalty.

Conversational Messaging, WhatsApp

29 June 2022

Technology

22 June 2022

9 WhatsApp Business success stories

WhatsApp for Business has been helping businesses better connect and engage with their customers at scale. Here are some great real-life examples.

Conversational Messaging, WhatsApp

22 June 2022

Technology

15 June 2022

5 tips to use WhatsApp Business Platform to reduce customer churn

WhatsApp Business Platform will not only get you closer to your customers but it can help you reduce customer churn. Here are 5 ways you can achieve that.

Conversational Messaging, WhatsApp

15 June 2022

Esendex news

27 May 2022

How technology has changed business communication

As we mark Queen Elizabeth II‘s Platinum Jubilee, we look at six of the technologies and trends that have shaped today’s mobile and business communication.

Chatbots, sms, social media, WhatsApp

27 May 2022

Retail

28 April 2021

Boosting in-store footfall: How digital communications can help

With a footfall increase of 225% since nonessential stores reopened, it’s clear brick-and-mortar still holds a key position in the retail sector. See how your business can enhance the in-store customer experience.

Customer Experience, mobile first, Mobile Journeys, WhatsApp

28 April 2021

Automotive

20 July 2020

How effective communication can support the auto retail sector post-Covid19

The way customers shop for their vehicles was evolving prior to the pandemic, and has changed dramatically since. Customers are now less likely to visit forecourts and take test drives because of health
Automotive, Landing Pages, RCS, SMS Chat, WhatsApp

20 July 2020

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